Did You Know?

Did You Know?

Thoughts to Make You Think Twice

Merit Career Development > Did You Know?


Question: How does "Framing" impact our management of risk?

Answer: The way a question is worded, or framed, impacts our thought processing and can sway our openness or aversion to risk when making decisions. Research by Kahneman and Taversky shows that when we use "get" in the question, we will almost always take the safer option. If the question is phrased with "lose", we choose the riskier one.

For example, If we were told that we have a 50% chance of getting free tickets to the concert if we attend an information session, we are less likely to do this than if we were told we have a 50% chance of losing the concert tickets.

Relevant courses where we teach risk management techniques include:


Question: Did you know that people judge you on how well they think you listen? In fact, in 25 studies of critical employment skills, "listening" was cited most frequently. Employ "Active Listening" to assure that others know you are genuinely interested. How do you do this?

Answer: Active listening involves both non-verbal and verbal skills. "Following" is a useful verbal skill and is demonstrated by focusing on the speaker and simply showing neutral encouragement by saying things at appropriate points, such as: I see, I understand, Explain this further, please, and so on.

Learn more about active listening in these courses:


Question: Simulation teaching tools like SimulTrain®, have at least 4 documented advantages over classroom-style professional training in learning how to resolve practical dilemmas. How many do you know?

Answer: The advantages of simulation learning include:

  1. Experiential learning from first-hand experience increases retention of knowledge.
  2. Integration of concepts because experiential learning increases understanding, participants learn to link knowledge areas and apply concepts broadly.
  3. Risk-free learning enables participants to learn from their mistakes in a safe environment.
  4. Adjustable difficulty controls allow instructors to increase competency by matching learners experience to their content and pace of learning.

See first-hand how simulation tools like SimulTrain® aid learning in these courses:


Question: "We all have limitations in mental data and memory storage, intelligence, and experiences that can lead us to making poor decisions. This phenomena has a name, according to Herbert A. Simon, who won a Nobel Prize for this. It is called _________ __________?"

Answer: Bounded Rationality

Bounded rationality is the concept that explains why we are limited in our ability to make the best decision possible. It refers to our cognitive limitations of the mind and the time available to make the decision. The short answer is that we are seeking a satisfactory solution rather than an optimal one.

Learn more about the influencers that affect our decision-making and tools we can learn to optimize them in our courses...


Question: How many of the 12 Common Mistakes to Avoid When Giving Feedback can you think of?

Answer: 12 Common Mistakes to Avoid When Giving Feedback

  1. Judging individuals, not their actions, behaviors or the outcomes of these
  2. Being vague; not providing evidence-based feedback
  3. Speaking for others instead of your own observation
  4. Using "sandwich" technique where the meat of your message is hidden
  5. Exaggerated feedback reduces credibility
  6. Attempt to psychoanalyze the other person's behavior
  7. The feedback drags on too long, is redundant, or just overly detailed
  8. Threatening tone or message put people on the defense and has less of a chance of "getting through"
  9. Given infrequently, especially if positive feedback is not given
  10. Giving only negative or "constructive" feedback
  11. Discussed too late; feedback must be timely in relation to the event
  12. Delivered as a monologue, not dialogue - Should be solicited or offered, not imposed

This content or related information is covered in the following courses:


Question: How many decisions do we make in a day?

  1. About 10
  2. Between 20-50
  3. Hundreds
  4. About 35,000
  5. Millions

Answer: The answer is d. We make about 35,000 decisions a day!

This content or related information is covered in the following courses: