Refund Policy
Merit Systems LLC aims to achieve 100% customer satisfaction.
Given the nature of the service provided, Merit Systems LLC promises to provide appropriate access to the training content but cannot warrant or guarantee a users connectivity. Any request for a refund due to technical transmission issues must be received within three (3) business days. No refunds will be honored for requests received after that time.
For Scheduled Sessions:
Customer may cancel course registration without penalty by notifying Merit Systems LLC, at least ten (10) business days before the beginning of the course. Cancellation within six (6) to nine (9) business days prior to the start date will result in Customer paying a cancellation penalty to Merit Systems LLC equal to fifty percent of the applicable training course fee. Cancellation with five (5) or less business days' notice will result in Customer paying a cancellation penalty to Merit Systems LLC equal to one hundred percent of the applicable course fee.
