Fundamentals of Leadership and Management (2 days)

4.811

Course Code: LD101
Delivery Method: On-site Workshop
Targeted Audience: Managers, Team Leaders, Supervisors, Emerging leaders

In Merit’s “Fundamentals of Leadership and Management” workshop, current and rising managers learn the critical leadership issues and skills needed to succeed in today’s challenging business world. Emphasizing the importance of leadership style and techniques, participants learn to identify the situation and the needs of the follower as well as behaviors associated with outstanding leadership. The workshop focuses on the charismatic and emotion-based elements of leadership and how to solve challenging problems in their sphere of influence.

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Strategic Thinking and Decision-Making (2 days)

4.536

Course Code: LD201
Delivery Method: On-site Workshop
Targeted Audience: Managers, Team Leaders, Supervisors, Emerging leaders, Employees at any level

Sound decision-making and problem-solving skills are key to organizational success. Modern psychology is studying the processes at work in our complex and sophisticated brain, and has identified common errors in thinking, shortcuts used in the critical thinking process that can lead to errors, and cognitive biases that influence our decisions without our knowledge. But how do you navigate through the thought process before arriving at a decision or solution? This workshop is designed to help participants improve their critical thinking and problem-solving processes while focusing on applying these new skills to workplace challenges and making better decisions.

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Managing Organizational Change (2 days)

Course Code: LD202
Delivery Method: On-site Workshop
Targeted Audience: Executives, Managers, Team Leaders, Supervisors, Emerging leaders

In today’s dynamic business environment, organizations must continually evolve and change to meet the demands of the marketplace. Not only are managers at the forefront of the change process, they are subject to the impact of changes taking place. This course is designed to guide managers through the organizational change process, provide them with techniques to guide their teams through the turbulence, and help them overcome resistance to change.

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Performance Management (2 days)

Course Code: LD203
Delivery Method: On-site Workshop
Targeted Audience: Managers, Team Leaders, Supervisors, Emerging leaders

Managing employee performance is a critical responsibility which drives organizational performance. It is one of the most important elements of a manager’s job. A manager/supervisor is responsibile to clearly communicate performance goals and objectives to each of their employees. Once communicated, s/he has the responsibility to follow through, to determine if objectives are being met, and to provide ongoing feedback to maintain positive behavior or correct inappropriate behavior. In Performance Management managers are taught how to direct employees’ performance to align with the organization’s values and goals. They are taught to demonstrate positive efforts to assist their employees in succeeding on the job.

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Coaching Your Team to Success (1 day)

Course Code: LD204
Delivery Method: On-site Workshop
Targeted Audience: This course is ideal for leaders in organizations at all levels including Managers, Team Leaders, Supervisors and Emerging leaders.

This workshop teaches the fundamentals in coaching in order to achieve improved employee performance. Managers who are coaches benefit from the coaching models learned in this program. We focus on how to retain, engage and motivate employees to do quality work. This workshop introduces the GROW model (Goals, Reality, Options and Way Forward), a proven approach. Content also uses principles from the Co-Active Coaching model and Cranes’ Results Cycle.

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Innovation and Creativity (1 day)

Course Code: LD301
Delivery Method: On-site Workshop
Targeted Audience: Anyone interested in improving their innovation and creativity skills

Participants learn and apply the behaviors and creative thinking skills that lead to new solutions for personal and organizational performance. Following “Design Thinking” processes, participants learn how to use innovative methodologies to resolve issues and shift their “frame of reference” to consider possibilities and insights from others. Learners embrace intelligent risk taking, experimentation, challenging the norm, delivering new solutions with agility, and the seven desirable characteristics that enhance creativity.

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Strategic Planning (1 day)

4.485

Course Code: LD302
Delivery Method: On-site Workshop
Targeted Audience: Leaders and management teams that wish to develop strategic plans for their organization.

Leaders and experts agree that strategic planning is a critical component of good management and governance. It helps assure that an organization remains responsive and relevant to the needs of its stakeholders, and contributes to organizational growth. Strategic planning facilitates new program development and provides a basis of monitoring progress, assessing results and evaluating its impact. It enables an organization to look into the future in a systematic way. This workshop helps the leadership team set policies and goals that will guide the organization, providing a clear focus to the management team and staff.

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Building High-Performing Teams (1 day)

4.53

Course Code: LD303
Delivery Method: On-site Workshop
Targeted Audience: Managers, Team Leaders, Supervisors, Emerging leaders, Team Members

More and more of today’s business is conducted through teams. Developing individual contributors into a high performing team is even more challenging since many teams are virtual and teams are being asked to do more with fewer resources. Teamwork is even more critical in environments where user requirements and technology change quickly. Teams must be more agile and proactive, responding to the needs of their internal and external stakeholders.

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Personality-Based Leadership (1 day)

4.57

Course Code: LD401
Delivery Method: On-site Workshop
Targeted Audience: Managers, Team Leaders, Supervisors, Emerging leaders, Team Members

This program presents an innovative way for participants to understand how four personality styles that have been recognized in multiple cultures effect interactions we have as a leader. Use of the DISC* model is presented in an interactive and memorable way, by associating each of the D I S and C personalities with a unique bird using the Take Flight Learning model. Participants learn about their own style through personal assessment, and how to recognize and effectively interact with other styles in professional and personal worlds in a fun, interactive way. Participants learn how to tone down overuse of behavioral strengths to be more effective in interactions with others.

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Transformational Leadership with 360° Assessment (1 day)

Course Code: LD402
Delivery Method: On-site Workshop
Targeted Audience: Executives, Directors, Managers, Team Leaders, Supervisors

One of today’s most popular leadership models in times of change, Transformational Leadership emphasizes intrinsic motivation and “follower” development. It fits the needs of today’s work groups that want to be inspired and empowered to succeed in these times of uncertainty. The leader and the followers are bound together in the transformational process as they work to influence their organizations and bring about change, as they themselves grow throughout the process. Studies show that Transformational Leadership creates high performing teams, departments, and organizations—leadership beyond expectations.

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Ethics for Leaders (1 day)

Course Code: LD501
Delivery Method: On-site Workshop
Targeted Audience: Executives, Directors, Managers, Team Leaders, Supervisors

Popular press is awash with stories describing ethical meltdowns and how corporate misdeeds have eroded public trust of organizations and their leaders. The study of ethics need not be an academic affair. A practical approach with relevance to the workplace is needed to help regain lost trust. This seminar examines ethical issues for leaders from a pragmatic, real- world perspective. Special attention is given to international ethical issues and concerns pertaining to people management. Ethical dilemmas and case studies are an integral component of the seminar.

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Handling Employee Performance Problems and Terminations (1 day)

Course Code: LD502
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for executives, managers and supervisors in the private or public workforce that are responsible for employee performance.

Supervisors, managers, and executives all experience challenges in handling performance problems and terminations of those who work for us. This course will teach participants how to face performance problems early and directly and how to communicate with employees professionally while motivating improved performance in those they manage. Participants will role-play counseling and termination interviews to prepare to take these actions when necessary with an employee in their area of responsibility. Increasing skill and comfort with these difficult tasks is a very important aspect of handling these circumstances professionally for the employee and the supervisor.

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Excellence in Supply Chain Design and Operation (2 days)

Course Code: LD601
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for executives, managers and practitioners in the private or public workforce that are responsible for supply chain design, planning and operations.

Excellence in Supply Chain Design and Operation engages participants through computer-based supply chain simulations, game play, team exercises and case studies that reveal the critical factors one must consider when designing and operating a responsive, high performance, world class supply chain. This fast-paced, interactive course, led by Professors Jack Muckstadt and Peter Jackson of Cornell University, provides an understanding of the “Laws of Supply Chain Physics” and the basic principles of flexible, efficient supply chain design and operation.

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Emotional Intelligence (4 hours)

4.7475

Course Code: PD101
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private or public workforce that wish to improve their emotional intelligence knowledge and skills.

No doubt technical and task-oriented skills are important to bring to any working environment, but research has proven that real success comes from those who have honed the soft skill of emotional intelligence. No organization is without its ups, downs, and turnarounds, which is why emotional intelligence is an essential aspect for everyone in the workplace. In a world of deadlines, organizational changes, limited resources, and conflicting orders (to name a few stressors), having the ability to control one’s emotions and accurately read others’ is essential to navigating the unavoidably high-stress environment that often shapes the working world.

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Team Excellence (4 hours)

4.6925

Course Code: PD102
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private our public workforce that wish to improve their team building knowledge and skills.

Organizations know that every employee is valuable and contributes unique talents and experience to each project or task at hand. When employees come together as a team, the end result is typically greater success—that is, when members understand how to work collaboratively. Effective collaboration not only helps to increase the quality of results, but also productivity. Team Excellence participants learn to CARE by discovering techniques for effective Communication, maximizing individual Ability, producing Results, and fostering Esprit de corps. Among these techniques, they learn to create synergy, set goals, cultivate accountability, and coordinate effective team building activities, effectively allowing them to achieve high performance.

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Situation-Based Leadership (4 hours)

Course Code: PD103
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private or public workforce that wish to improve their leadership knowledge and skills.

In Situation-Based Leadership, participants learn and apply this widely recognized approach to leadership. Emphasizing the importance of leadership style, participants learn techniques to meet the demands of the situation and the needs of the follower. This workshop uses several self-assessments to help participants gain a better understanding of their personal leadership style and skill-set. Leadership style must be congruent with follower development level to meet the demands of the situation. Selecting and applying the proper leadership style to individuals and teams greatly improves the odds of success.

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Active and Effective Listening (4 hours)

4.46

Course Code: PD104
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private or public workforce that wish to improve their listening and communication skills.

Research shows that 80% of business problems are caused by poor communication. This workshop provides the participant with the critical communication skills necessary to succeed in their personal and work environment. Addressing problems by using active listening provides a solid foundation for effective communications, even in difficult circumstances. Examining and implementing the dynamics of effective communication—with emphasis on active listening as the method for understanding the meanings of the messages sent by others—greatly improves communication.

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Conflict Management (4 hours)

4.85

Course Code: PD106
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private or public workforce that wish to improve their conflict management knowledge and skills.

Leading teams, projects, and managing others is very difficult and often accompanied with conflict. Conflict management strategies help the individual to address a wide variety of situations one confronts in the contemporary workplace. The ability to manage individuals through conflict and resolve complex situations is a critical leadership skill. This course is based on the Kilmann model, which is used in several disciplines including conflict management, negotiations and influencing others. An assessment identifies an individual’s preferred conflict strategy, thus providing insight into one’s character.

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Transformational Leadership (4 hours)

Course Code: PD108
Delivery Method: On-site Workshop
Targeted Audience: Executives, Directors, Managers, Team Leaders, Supervisors, Emerging Leaders

Transformational Leadership addresses the charismatic and affective elements of leadership. Participants learn behaviors associated with outstanding leadership and how the four “I’s”*, the cornerstones of Transformational Leadership, are used to solve challenging problems and lead positive change in their sphere of influence. One of the most popular leadership models of today, Transformational Leadership emphasizes intrinsic motivation and follower development. Today’s work groups want to be inspired and empowered to succeed in these times of uncertainty—leadership in times of change.

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Workplace Ethics (4 hours)

Course Code: PD109
Delivery Method: On-site Workshop
Targeted Audience: Executives, Directors, Managers, Team Leaders, Supervisors, and Employees

Being ethical does not mean following your feelings; feelings can misdirect you. This training program explores how workplace ethics should be developed, how to create the standards and policies that support them, how employees can be trained to follow and support these standards, and how to deal with problems where ethics are concerned.

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Time Management (4 hours)

Course Code: PD110
Delivery Method: On-site Workshop
Targeted Audience: Team Leaders, Supervisors, and Employees

Time Management is designed for professionals who need to organize their work time in order to maximize productivity. Time management helps people prioritize multiple tasks, learn how to deal with activities that decrease work efficiency, and develop their own individualized plan to overcome personal procrastination tendencies.

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Persuasive Presentations (2 days)

4.914

Course Code: PD201
Delivery Method: On-site Workshop
Targeted Audience: This course is ideal for all personnel in the private or public workforce at any level whose job requires presentation skills.

Persuasive Presentations, a two-day, instructor-led workshop, includes mini-lectures, discussions, case studies, and interactive exercises designed to improve the quality, delivery, and impact of participant’s briefings and presentations. Persuasive Presentations is a workshop designed for professionals whose speeches, presentations, briefings and informal talks are expected to be of excellent quality in terms of focus, organization, support, and delivery.

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First Class Facilitation (2 days)

4.6383333333333

Course Code: PD202
Delivery Method: On-site Workshop
Targeted Audience: This course is ideal for all personnel in the private or public workforce at any level whose responsibilities include meeting management and facilitation.

An instructor-led classroom workshop that includes mini-lectures, assessments, discussions, case studies, and interactive exercises designed to improve the quality, delivery, and impact of participant’s meeting management and facilitation skills. The six-step First-Class Facilitation and the Successful Meetings model form the basis for this workshop.

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Workplace Writing (2 days)

4.75

Course Code: PD203
Delivery Method: On-site Workshop
Targeted Audience: This course is ideal for all personnel in the private or public workforce at any level.

Writing creates a “persona” which is critical to effective communications through e-mail, letters and business documents. Workplace Writing is designed to improve an individual’s grammar, spelling, word usage and sentence structure. Participants will learn to target their writing style to their audience while maintaining the intent of the written document. They will have an opportunity to review documents, analyze how errors can affect the content of a message and correct writing mistakes to increase the effectiveness of delivering a core thought. By understanding the audience, and analyzing the purpose of the document, participants will improve the effectiveness of their writing.

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Workplace Communications (2 days)

4.6591666666667

Course Code: PD204
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private or public workforce that wish to improve their on-the-job communication skills.

Workplace Communications provides the critical communication skills necessary to succeed in the current commercial or public sector environment. Each of the workshop modules addresses key skill areas, and together they provide a solid foundation for effective workplace communication. The workshop is comprised of four sections: Effective Listening, Voicemail, Business Writing, and Giving and Receiving Feedback.

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Communicating using DISC (Taking Flight®) (1 day)

Course Code: PD401
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private or public workforce that wish to improve their communication skills.

This program presents an innovative way for participants to understand the four personality styles that have been recognized in multiple cultures for thousands of years in an interactive and memorable way. It associates each of the D I S and C personalities with a unique bird*. Participants learn about their own style (through personal assessment) and how to recognize and effectively interact with other styles in their professional and personal worlds. The workshop is fun and very interactive. Participants learn how to tone down overuse of behavioral tendencies to be more effective in interactions with others.

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Healthcare Logistics: Disease and Disaster Pandemic Planning (1 day)

Course Code: PD601
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private or public sector workforce that wish to improve their healthcare supply chain knowledge and management skills in an emergency response environment.

The Pandemic Influenza Logistics Simulator (PILS) demonstrates the need to plan, create and operate a coordinated command and control system for managing resources in the dynamic, uncertain, highly constrained supply chain that supports the health care system during a pandemic. As the game plays out, local decisions inevitably produce chaotic system behavior and the supply chain systems fail. In subsequent play, visibility of total system demand combined with information sharing reduces inventories while increasing fill rates at the hospitals. The teams are measured across key performance metrics including customer service level, cost and profitability.

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Problem Solving with Root Cause Analysis (2 days)

Course Code: PD602
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private or public workforce that wish to improve their problem solving skills.

Problem-solving skills are critical for organizational success and properly defining a problem, reaching consensus, developing a solution in a team environment, is often very challenging. Looking deeper to figure out why a problem is occurring enables one to fix the underlying systems and processes that cause the problem. Root Cause Analysis is a popular and often used technique that helps answer the question as to why the problem occurred in the first place. This workshop is designed to help participants learn skills, tools and techniques necessary to improve their problem-solving processes, to make better decisions, and remedy workplace challenges.

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Project Management Basics (4 hours)

Course Code: PM099
Delivery Method: On-site Workshop
Targeted Audience: Anyone interested in PM, and Managers of Project Managers

This half-day workshop is designed to give participants the basic skills and tools necessary to manage projects through successful completion. It provides an overview of the project management process and how to avoid common pitfalls that will typically emerge throughout the process without the proper precautions. Based on a case study, the participants complete exercises on practical project management, using project management best practices.

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Project Management Foundations (2 days)

2.8108333333333

Course Code: PM101
Delivery Method: On-site Workshop
Targeted Audience: Novice project managers and anyone interested in PM

This workshop is designed to give the participant the skills and tools to consistently be an effective project manager. Participants will receive guidance through the entire project life cycle, learning to gain “buy-in” from sponsors, create a tactical plan, and manage project scope changes and challenges. Participants will learn how to communicate the appropriate information to the various stakeholders throughout the project life cycle.

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Project Management Fundamentals (3 days)

4.7778571428571

Course Code: PM102
Delivery Method: On-site Workshop
Targeted Audience: Novice project managers and anyone interested in PM

This workshop covers the full complement of sub-plans, methods and procedures that span the typical project life-cycle from initiation to project close. Designed to give the participant the skills and tools to consistently be an effective project manager, participants will examine the role of the project manager and their involvement in managing the life-cycle of a project through defining task, time management, scheduling, and resource allocation. Each of the ten PMI Knowledge Areas will be covered in the modules that will be presented to the workshop participants.

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Project Management with Simulation Executive Overview (1 day)

4.6375

Course Code: PM103
Delivery Method: On-site Workshop
Targeted Audience: This course is ideal for those involved in and managing projects: Novice or advanced project managers, Project team leaders, Project team members, and Senior Managers

In Merit’s Project Management with Simulation Executive Overview, the experience of managing projects is brought to life. The project requirements, the resource constraints, timing and budgeting challenges, everyday interruptions, and sudden changes that emerge, are all included in the simulation. Using SimulTrain ®, a computer-based simulator, is invigorating, exciting, a bit stressful, and very engaging. You will be able to apply your learning and team-building skills immediately. Participants always leave the day saying they just didn’t realize how engaging a project management learning experience could be.

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Project Management Foundations with Simulation (2 days)

4.5018421052632

Course Code: PM104
Delivery Method: On-site Workshop
Targeted Audience: Novice project managers and anyone interested in PM

This workshop covers several PM sub-plans, methods and procedures that span the typical project life-cycle from initiation to project close. It is designed to give the participant the skills and tools to consistently be an effective project manager. Participants will examine the role of the project manager and their involvement in managing the life-cycle of a project through defining tasks, time management, scheduling, and resource allocation.

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Project Management Overview with Simulation (3 days)

4.26

Course Code: PM105
Delivery Method: On-site Workshop
Targeted Audience: Novice project managers and anyone interested in PM

This workshop covers the full complement of sub-plans, methods and procedures that span the typical project life-cycle from initiation to project close. It is designed to give the participant the skills and tools to consistently be an effective project manager. Participants will examine the role of the project manager and their involvement in managing the life-cycle of a project through defining task, time management, scheduling, and resource allocation. Each of the ten PMI Knowledge Areas will be covered in the modules that will be presented to the workshop participants.

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Project Management Essentials (1 day)

4.9

Course Code: PM106
Delivery Method: On-site Workshop
Targeted Audience: Anyone interested in PM

PM Essentials is designed to give participants the skills and tools needed to improve his or her project management (PM) success from kickoff through completion. This is a hands-on workshop where participants learn and apply essential PM techniques to a case study before applying them to their own project. Based on the top reasons that projects fail, the content of this workshop will increase project success. By the end of the day, learners will have a personal project plan workbook ready for immediate application.

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PM Fundamentals (12 hours)

Course Code: PM151
Delivery Method: On Demand Education
Targeted Audience: This course is intended for newcomers in project management, junior project managers, members of project teams, and experienced managers who are looking for the theoretical and methodological background.

The e-learning course "PM Fundamentals" is a basic introduction to project management which gives insights in the methods and concepts of project management. With the help of 36 lessons grouped into 9 thematic modules, the learner is introduced step by step to the essentials of project managements, its reasoning as well as its instruments and methods.

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PM Advanced (18 hours)

Course Code: PM152
Delivery Method: On Demand Education
Targeted Audience: This course is intended for project managers who would like to complete their knowledge, and project managers who would like to perfect their skills in preparation for a certification.

The e-learning course "PM Advanced" is targeted on senior project managers who already have fundamental knowledge in project management. The course deals with more complex project management methods and instruments.

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Comprehensive Project Management Workshop (5 days)

4.13

Course Code: PM201
Delivery Method: On-site Workshop
Targeted Audience: Novice project managers, anyone interested in PM, and those aspiring to become PMPs

This comprehensive workshop covers the full complement of sub-plans, methods and procedures that span the typical project life-cycle from initiation to project close. It is designed to give the participant the complete set of skills and tools to consistently be an effective project manager. Participants examine the role of the project manager and their involvement in managing the life-cycle of a project through defining task, time management, cost estimation, scheduling, and resource allocation. Each of the ten PMI Knowledge Areas will be covered in the modules that will be presented to the workshop participants. This course meets the qualifications of the PMI to take the PMP examination.

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Stakeholder Management and Communications Planning (1 day)

4.565

Course Code: PM202
Delivery Method: On-site Workshop
Targeted Audience: Project managers

A great deal of research on “why projects fail” shows that the primary reason is poor communications. Stakeholder management and communication planning are often skipped in the project management process because other plans and tasks supersede these two important topics. This course seeks to address the need for proper stakeholder management and why a good communication plan is imperative for project success.

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Schedule and Cost Control (2 days)

4.62

Course Code: PM203
Delivery Method: On-site Workshop
Targeted Audience: Project managers, general managers, team leaders and individuals responsible for risk management

A Project Manager is usually the one individual primarily responsible for ensuring a project is delivered on time, within budget and to the desired level of quality. Balancing these three constraints are integral to a successfully managed project. This course examines project scope, requirements management, time management, cost control, and the important relationship between the concepts. The class leads the participant through the processes required to successfully define the project requirements and break them down into the tasks and activities that are required to produce a project schedule that meets the sponsor’s timeline and budget.

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Project Change Management (1 day)

Course Code: PM204
Delivery Method: On-site Workshop
Targeted Audience: Project managers

Effective change management is a key component and vital to the success of projects and project management. Project Managers must be highly regimented in their approach to dealing with project changes and their related dynamics. As a part of the change management process, it is important to track, understand the impact and quantify each change with regard to the approved project plan baseline. A critical component of the change process is communicating the impact of the proposed changes to appropriate organizational personnel.

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Agile Project Management (2 days)

4.73

Course Code: PM301
Delivery Method: On-site Workshop
Targeted Audience: Project managers

This course teaches Agile principles and practices used in project management to best handle change. Flexibility, adaptation and direct communications are encouraged. Recurring opportunities to assess the direction of a project throughout its life cycle are provided using rolling wave planning, interactive and incremental delivery methods. During this 2-day course participants develop and employ an Agile design with Sprint Planning and Scrums. Each day participants are provided the opportunity to practice project execution and control of an Agile project in a dynamic real-time environment.

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Identifying and Managing Project Risks (1 day)

4.5183333333333

Course Code: PM302
Delivery Method: On-site Workshop
Targeted Audience: Project managers, general managers, team leaders and individuals responsible for risk management

This one-day course is designed to provide participants with an overview of risk management methodologies and best practices. It covers the key concepts, components, and tools that are required to develop effective measures for monitoring and controlling project risks. Participants will be presented with techniques for identifying, assessing, monitoring, controlling, reporting and analyzing project risks and their impact on project costs and schedules. Hands-on examples and templates are used to reinforce risk management concepts, tools, and methods used to effectively manage project risks.

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PMP Exam Prep (5 days)

Course Code: PM401
Delivery Method: On-site Workshop
Targeted Audience: Experienced and novice project managers aspiring to become PMPs

This course is intended for individuals who wish to obtain their PMP or CAPM credential. The Project Management Professional (PMP ®) Exam Preparation course is designed to prepare students to pass the PMP exam administered by the Project Management Institute (PMI ®).

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Project Cost Estimating (2 days)

4.65

Course Code: PM402
Delivery Method: On-site Workshop
Targeted Audience: Those responsible for estimating costs on projects.

The course introduces methods and techniques used in estimating project costs through defining tasks via a work breakdown structure (WBS). A wide variety of cost estimating techniques are practiced during the workshop and emphasis is placed on selecting the most accurate estimating methods for a particular task.

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Identifying and Managing Project Risks (2 days)

4.832

Course Code: PM403
Delivery Method: On-site Workshop
Targeted Audience: Project managers, general managers, team leaders and individuals responsible for risk management

Risk Management is designed to provide participants with a practical in-depth understanding and use of risk management methodologies and best practices. The content covers key concepts, components, and tools that are required to develop effective measures for monitoring and controlling project risks. Participants prepare risk response plans with associated “triggers” to execute the plans. Participants will be presented with techniques for identifying, assessing, monitoring, controlling, reporting and analyzing project risks, and their impact on project quality, costs and schedules.

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Project Cost Estimating (3 days)

4.895

Course Code: PM404
Delivery Method: On-site Workshop
Targeted Audience: Those responsible for estimating costs on projects.

Estimating costs is as much an art form as an accounting process. To do it successfully one must have a good understanding of the work required and the skills of those performing the work. The course introduces methods and techniques used in estimating project costs through defining tasks via a work breakdown structure (WBS). A wide variety of cost estimating techniques are practiced during the workshop and emphasis is placed on selecting the most accurate estimating methods for a particular task.

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Project Leadership (2 days)

4.69

Course Code: PM405
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private or public workforce that wish to improve their project leadership knowledge and skills.

In Project Leadership participants learn and experience three critical aspects of successful project leadership. First, the course dives deeply into situation based leadership.Participants apply techniques to meet the demands of the situation as well as the needs of the project team members. Managing team conflict is always challenging therefore properly addressing the subject is the second component of the class. Selecting and applying the proper leadership and conflict management styles to individuals and teams greatly improves the odds of success. The third topic is risk management — a key to project success. The participants apply risk management techniques and manage a project throughout the course.

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Earned Value Management (2 days)

Course Code: PM501
Delivery Method: On-site Workshop
Targeted Audience: Project managers

This workshop covers the technique of Earned Value (EV) as an effective tool in managing projects. It covers the history of the EV concept along with the rationale for using the tool. EV is currently the most robust project management tool available for evaluating project status and forecasting completion costs and schedule. Earned Value relies on a well-developed work breakdown structure to create cost and schedule baselines. From this base-level definition, it is possible to compare project plans versus actual status in a more meaningful way than traditional planned versus actual presentations. The EVM metrics are very helpful in analyzing and forecasting variations in cost and schedules for the future of the project.

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Risk Management for the Pharmaceutical Industry (1 day)

Course Code: PM601
Delivery Method: On-site Workshop
Targeted Audience: Project managers, clinical trial managers and individuals responsible for risk management

The pharmaceutical industry and drug development process pose challenges that vary significantly from standard project management practices, especially in the area of risk management. Risk management is an integral part of project planning; it is not a separate process. It includes the processes concerned with conducting risk management planning identification, analysis, responses plus monitoring and control on a project. The objectives of project risk management are to maximize positive outcomes by increasing the probability and impact of positive events, and minimize the negative outcomes by decreasing the probability and impact of events adverse to a project.

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Six Sigma White Belt (3 hours)

Course Code: SIG101
Delivery Method: On-site Workshop
Targeted Audience: This courses is intended for all employees working for companies implementing a Six Sigma program.

This is the introductory overview of Six Sigma. When an organization implements a Six Sigma program the overall success depends on every employee being trained in the philosophy and culture to be realized. The White Belt course provides basic knowledge of the process; the participants may or may not be directly involved in the Six Sigma improvement projects.

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Six Sigma Yellow Belt (2 days)

Course Code: SIG102
Delivery Method: On-site Workshop
Targeted Audience: This course is intended for those entering the Six Sigma arena.

The Six Sigma Yellow Belt participates in a process improvement project. The Yellow Belt has knowledge of the improvement process methodology and the tools for implementing it, and is often an expert in the process being studied. This class provides tools needed to conduct improvement projects. In this 2 day course you will follow the DMAIC methodology (Define, Measure, Analyze, Improve and Control) while learning the tools necessary to perform at a Yellow Belt level on a project team.

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Business Process Mapping (2 days)

Course Code: SIG201
Delivery Method: On-site Workshop
Targeted Audience: This course is intended for individuals involve in ISO 9000 or Six Sigma programs

The most basic tool in any Six Sigma and ISO 9000 program is the process map. The process map helps define the process to be improved, illuminates opportunities for improvement, and details the improved process to implement going forward. The process map is also the most essential element of an ISO 9000 program, where standardizing and documenting processes is critical. This class provides multiple ways of mapping processes and shows how to use them to improve processes and achieve results.

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Failure Modes and Effects Analysis (2 days)

Course Code: SIG202
Delivery Method: On-site Workshop
Targeted Audience: This course is for anyone responsible for evaluating Six Sigma projects.

This course provides the context for using FMEA to reduce the risk of costly mistakes before launching a new product or process or modifying an existing one. Identify potential modes of failure and indicate their relationship to product design or manufacturing process, along with their effects.

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Root Cause Analysis (1 or 2 days)

Course Code: SIG203
Delivery Method: On-site Workshop
Targeted Audience: This course is intended for those responsible for Six Sigma improvement projects.

Six Sigma, Lean and all process improvement programs focus on one thing: finding the underlying reason for a problem or inefficiency. Only when that root cause is found can the right improvements be made. This course provides the essential core of those programs, but also provides an approach that anyone can use in any organization to try to quickly make something better.

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Managing Six Sigma Projects (1 day)

Course Code: SIG301
Delivery Method: On-site Workshop
Targeted Audience: This course is intended for those responsible for selecting and managing Six Sigma projects.

The vehicle for achieving improvement in a Six Sigma program is the improvement “project”. This project brings a team together, usually headed by a Black Belt who acts as the “project manager” to investigate the problem, suggest improvement options and implement the chosen ones. This class compares Six Sigma projects with the projects used in Project Management, outlining differences that lead to alternative management approaches in executing them.

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Statistical Thinking for Managers (1 day)

Course Code: SIG302
Delivery Method: On-site Workshop
Targeted Audience: This course is intended for those responsible for managing Six Sigma improvement projects.

The primary responsibilities of management are to plan the work to be done and to track how well that work is going. Failure to realize that most forecasts for planning and most work results are statistical leads to too many opposing decisions and incorrect decisions. This course teaches managers to view their jobs through the lens of statistics, focusing on variation and how that variation can be managed.

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The Six Sigma Champion (1 day)

Course Code: SIG303
Delivery Method: On-site Workshop
Targeted Audience: Those responsible for managing and controlling Six Sigma projects.

The Six Sigma program will not just take off by itself, it requires support from management. The Champion is the one representing management who supports the program and supports the improvement projects. This class prepares the Champion for that role. The primary topics provide a high level view of what Six Sigma is about and how it works, along with some of the organizational issues that the Champion can help with.

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Governing the Six Sigma Project Portfolio (1 day)

Course Code: SIG304
Delivery Method: On-site Workshop
Targeted Audience: This course is intended for those responsible for managing Six Sigma projects.

The vehicle for achieving improvement in a Six Sigma program, is the improvement project. In a successful program, the culture of improvement, and a desire for improvement, is instilled throughout the organization. A negative side effect of this is the uncontrolled growth of the number of projects and project teams. This class addresses this issue by providing guidelines for managing and controlling this large number of projects, the project portfolio.

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Six Sigma Green Belt (5 days)

Course Code: SIG501
Delivery Method: On-site Workshop
Targeted Audience: This course is intended for individuals desiring to improve their Six Sigma skill set

The Six Sigma Green Belt operates in support of or under the supervision of a Six Sigma Black Belt, analyzes and solves quality problems, and is involved in quality improvement projects. A Green Belt is someone with at least three years of work experience who actively and effectively uses his or her knowledge of Six Sigma tools and processes.

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Statistical Process Control (SPC) (3 days)

Course Code: SIG502
Delivery Method: On-site Workshop
Targeted Audience: This course is intended for those desiring to improve their Six Sigma skill set

Every organizations measures performance and tracks that performance over time. Statistical process control, the use of control charts, provides the tool to tell management when and how to react to the data collected. It also improves the processes that it monitors over time, a process improvement program in and of itself. Every business process of importance should be tracked with a control chart and this class explains how to do that.

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Advanced Statistical Process Control (2 days)

Course Code: SIG503
Delivery Method: On-site Workshop
Targeted Audience: This courses is intended for those responsible for Six Sigma process improvement projects.

Statistical Process Control can be applied to any process. The basic control charts usually taught and most applied fail to handle many special situations. They even fail to handle the most common situation tracked by management, simple data where only one number is measured periodically. This class explains the advanced control charts designed for those special situations.

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