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Strategic Thinking and Decision-Making

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Sound decision-making and problem-solving skills are key to organizational success. Modern psychology is studying the processes at work in our complex and sophisticated brain, and has identified common errors in thinking, shortcuts used in the critical thinking process that can lead to errors, and cognitive biases that influence our decisions without our knowledge. But how do you navigate through the though process before arriving at a decision or solution? This workshop is designed to help participants improve their critical thinking and problem solving processes while focusing on applying these new skills to workplace challenges and making better decisions.

Learning Objectives

  • Discover individual biases and blind spots
  • Apply System 1 versus System 2 thinking as appropriate to make better decisions
  • Diagnose common design traps and techniques to avoid them
  • Explain and experience "framing" when individuals and groups make decisions
  • Review rational tools to improve individual and group problem solving and decision making
  • Apply rational tools to workplace-specific problems and decision challenges

Topics & Content

  • Strategic decision-making model
  • System 1 and System 2 thinking processes
  • Bounded Rationality
  • Decision Traps
  • The use of rational tools to improve decision making.
  • The role of emotion in decision-making
  • Making decisions throughout the workshop

Course Information

Course Code: LD201
Duration: 2 days
Targeted Audience: Managers, Team Leaders, Supervisors, Emerging leaders, Employees at any level

  • CBRN - 14 CEU(s)
  • NASBA - 16 CPE(s)
  • OPM - 14 CLP(s)
  • PMI - 14 PDU(s)
  • SHRM - 14 PDC(s)

Course Feedback

What parts of the workshop were most valuable and/or beneficial to you?

All of the workshop was valuable and beneficial to me because I never worked on a project.

All of them



Cause and effect diagram, challenge, Alexander's question, never heard of it

Decision traps and decision making model.

Decision traps and framing.

Exercises and group work.


Great course

Group activities made training more valuable

I actually enjoyed learning new techniques and processes of new critical thinking ideas

I enjoyed the open discussions and the opportunity to work through a real scenario.

I loved the Critical Thinking techniques. Afforded us the opportunity and then discussed in the exercise how to apply it to our specific work areas.

I think the second day was the best. Hands-on.

Learning a lot about S1 and S2 thinking. Being able to apply the techniques to real life events.

Learning more about the tools I can use in performing daily duties.

Lots of tools and methods to thinking presented, almost too many. Good exercises.

New material on critical thinking was refreshing and helpful

Real-world scenarios.

S1 and 2; overconfidence trap. Questions: how do you know, Nominal Group Technique

S1 and S2 theory and slow down

Team exercises and lessons learned

The Tools

The group sessions were very valuable; it was good to see people engaging and participating

The interaction and communication with other employees made the effectiveness of the class more interesting and engaging.

The new tools and process for thinking through a problem; team exercises

Understanding S1 and S2. Help me to understand myself.

Understanding processes.

Working with the cause and effect diagram.

What improvements should be made to the workshop?

Add something on creativity and remove some of the tools (e.g. priority analysis, Alexander's question more on sifting through extraneous information)

Ball toss exercise needed to be explained in more detail before starting

Being able to relate tools to job more. It was most beneficial when we were able to relate and work tools that applied to our job

Can't think of any

Control of the course and students.

Decrease distracting examples.

Exercises and timing pretty tight, yet exercises very effective

Felt material was a little rushed

I don't see any need for any improvements. I thought it was a very well presented course.

I thought it was great!

Increase the course time and ask the students to bring an actual work issue or problems to get to know how to solve it or practice to solve it.

Instead of two days make it three days.

Manage our managers.

More emphasis on how to use tools and methods to develop strategic planning (mission, vision, etc.)

More employees to come into the workshop to learn more.

More individual small exercises.




Start earlier in the day so it may end earlier

Comments and suggestions for the facilitators

Assign seats instead of letting people pick

Gail is an experienced presenter and was able to navigate negative comments and maintain a rapport with the folks in class and stay on target.

Gail's enthusiasm made me feel good and optimistic about learning.

Great presenter and facilitator

I often felt drowned out by "loud mouths" in group, though I tried to speak I was talked over.

More exercises with the group

No comment or suggestions. Great job!


Perhaps these people did not learn how to listen as one of the techniques

Susan Morris was awesome

Susan is professional, personable, fun and knowledgeable. One of the best instructors I've ever had

Susan was very good

Thank you for coming, thank you for inspiring our quiet, junior workforce to share ideas!

The instructor was very informative.

Very enthusiastic, passionate about what she's teaching, made for a great experience

Very knowledgeable; kept class interested and involved

Imagine that a coworker asks: what was the workshop like for you? How will you respond?


Great opportunity to open new ways of thinking and become more self-aware. Definitely worth attending.


I got useful tips on using System 2 thinking.

I have already voiced my satisfaction with course to others in Squadron

I loved it!

I think it taught me how to slow my responses down and allow my brain to process the information before speaking. We all think we know to do this however seeing how it can impact your position when you don't do it was interesting and enlightening.

I thought it was great and I recommend them taking it



It was all new to me so all information was exciting to me. It was well presented.

It was excellent and helpful and practical. I highly recommend everyone to take this course.

It was good

It was great.

It was very helpful and highly recommended

Learned new ways of thinking about how to approach problems

Only effective if parties are open to expanding their "frames" if not open to new avenues it will not help!

Opened my mind to different way of thinking

Pretty good.

Such a great break from routine, nice way to get to know my co-workers

The workshop is well worth your time.

The workshop was a great tool to build a method to help make a decision.

The workshop was very helpful. I learned a lot in getting ready for a project.

Very beneficial. Great insight on how I attach problems and process information. Thank you!

Very good

Very informative, different, useful. Not what I anticipated. Everyone should be allowed to attend

You should attend. It was interesting and informative.

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