Sound decision-making and problem-solving skills are key to organizational success. Modern psychology is studying the processes at work in our complex and sophisticated brain, and has identified common errors in thinking, shortcuts used in the critical thinking process that can lead to errors, and cognitive biases that influence our decisions without our knowledge. But how do you navigate through the though process before arriving at a decision or solution? This workshop is designed to help participants improve their critical thinking and problem solving processes while focusing on applying these new skills to workplace challenges and making better decisions.
Course Code: LD201
Duration: 2 days
Targeted Audience: Managers, Team Leaders, Supervisors, Emerging leaders, Employees at any level
What parts of the workshop were most valuable and/or beneficial to you?
All of the workshop was valuable and beneficial to me because I never worked on a project.
All of them
Cause and effect diagram, challenge, Alexander's question, never heard of it
Decision traps and decision making model.
Decision traps and framing.
Exercises and group work.
Group activities made training more valuable
I actually enjoyed learning new techniques and processes of new critical thinking ideas
I enjoyed the open discussions and the opportunity to work through a real scenario.
I loved the Critical Thinking techniques. Afforded us the opportunity and then discussed in the exercise how to apply it to our specific work areas.
I think the second day was the best. Hands-on.
Learning a lot about S1 and S2 thinking. Being able to apply the techniques to real life events.
Learning more about the tools I can use in performing daily duties.
Lots of tools and methods to thinking presented, almost too many. Good exercises.
New material on critical thinking was refreshing and helpful
S1 and 2; overconfidence trap. Questions: how do you know, Nominal Group Technique
S1 and S2 theory and slow down
Team exercises and lessons learned
The group sessions were very valuable; it was good to see people engaging and participating
The interaction and communication with other employees made the effectiveness of the class more interesting and engaging.
The new tools and process for thinking through a problem; team exercises
Understanding S1 and S2. Help me to understand myself.
Working with the cause and effect diagram.
What improvements should be made to the workshop?
Add something on creativity and remove some of the tools (e.g. priority analysis, Alexander's question more on sifting through extraneous information)
Ball toss exercise needed to be explained in more detail before starting
Being able to relate tools to job more. It was most beneficial when we were able to relate and work tools that applied to our job
Can't think of any
Control of the course and students.
Decrease distracting examples.
Exercises and timing pretty tight, yet exercises very effective
Felt material was a little rushed
I don't see any need for any improvements. I thought it was a very well presented course.
I thought it was great!
Increase the course time and ask the students to bring an actual work issue or problems to get to know how to solve it or practice to solve it.
Instead of two days make it three days.
Manage our managers.
More emphasis on how to use tools and methods to develop strategic planning (mission, vision, etc.)
More employees to come into the workshop to learn more.
More individual small exercises.
Start earlier in the day so it may end earlier
Comments and suggestions for the facilitators
Assign seats instead of letting people pick
Gail is an experienced presenter and was able to navigate negative comments and maintain a rapport with the folks in class and stay on target.
Gail's enthusiasm made me feel good and optimistic about learning.
Great presenter and facilitator
I often felt drowned out by "loud mouths" in group, though I tried to speak I was talked over.
More exercises with the group
No comment or suggestions. Great job!
Perhaps these people did not learn how to listen as one of the techniques
Susan Morris was awesome
Susan is professional, personable, fun and knowledgeable. One of the best instructors I've ever had
Susan was very good
Thank you for coming, thank you for inspiring our quiet, junior workforce to share ideas!
The instructor was very informative.
Very enthusiastic, passionate about what she's teaching, made for a great experience
Very knowledgeable; kept class interested and involved
Imagine that a coworker asks: what was the workshop like for you? How will you respond?
Great opportunity to open new ways of thinking and become more self-aware. Definitely worth attending.
I got useful tips on using System 2 thinking.
I have already voiced my satisfaction with course to others in Squadron
I loved it!
I think it taught me how to slow my responses down and allow my brain to process the information before speaking. We all think we know to do this however seeing how it can impact your position when you don't do it was interesting and enlightening.
I thought it was great and I recommend them taking it
It was all new to me so all information was exciting to me. It was well presented.
It was excellent and helpful and practical. I highly recommend everyone to take this course.
It was good
It was great.
It was very helpful and highly recommended
Learned new ways of thinking about how to approach problems
Only effective if parties are open to expanding their "frames" if not open to new avenues it will not help!
Opened my mind to different way of thinking
Such a great break from routine, nice way to get to know my co-workers
The workshop is well worth your time.
The workshop was a great tool to build a method to help make a decision.
The workshop was very helpful. I learned a lot in getting ready for a project.
Very beneficial. Great insight on how I attach problems and process information. Thank you!
Very informative, different, useful. Not what I anticipated. Everyone should be allowed to attend
You should attend. It was interesting and informative.
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