Training tailored to your company's needs

Merit Career Development > Courses > Strategic Thinking and Decision-Making

Strategic Thinking and Decision-Making

4.536 View Feedback

Sound decision-making and problem-solving skills are key to organizational success. Modern psychology is studying the processes at work in our complex and sophisticated brain, and has identified common errors in thinking, shortcuts used in the critical thinking process that can lead to errors, and cognitive biases that influence our decisions without our knowledge. But how do you navigate through the thought process before arriving at a decision or solution? This workshop is designed to help participants improve their critical thinking and problem-solving processes while focusing on applying these new skills to workplace challenges and making better decisions.

Learning Objectives

  • Discover individual biases and blind spots
  • Apply System 1 versus System 2 thinking as appropriate to make better decisions
  • Diagnose common design traps and techniques to avoid them
  • Explain and experience "framing" when individuals and groups make decisions
  • Review rational tools to improve individual and group problem solving and decision making
  • Apply rational tools to workplace-specific problems and decision challenges

Topics & Content

  • Strategic decision-making model
  • System 1 and System 2 thinking processes
  • Bounded Rationality
  • Decision Traps
  • The use of rational tools to improve decision making.
  • The role of emotion in decision-making
  • Making decisions throughout the workshop

Course Information

Course Code: LD201
Duration: 2 days
Targeted Audience: Managers, Team Leaders, Supervisors, Emerging leaders, Employees at any level

  • CBRN - 14 CEU(s)
  • OPM - 14 CLP(s)
  • PMI - 14 PDU(s)
  • SHRM - 14 PDC(s)

Course Feedback

What parts of the workshop were most valuable and/or beneficial to you?

Learning a lot about S1 and S2 thinking. Being able to apply the techniques to real life events.

Group discussion during the workshop specific to company's projects.

Premortem exercise and decision traps were most valuable for me, because they were more relevant to my day-to-day work.

The strategic thinking explanation and the diagnose covered decision traps and techniques to avoid them.

Strategy thinking traps.

Decision traps and avoiding them and the premortem – most applicable/relevant.

Clear, well presented, well delivered in all aspects of the training.

Very relevant and put into context excellently for the MSL role.

Educating on strategic choice model – understanding decision traps and working around them.

Learning more about the tools I can use in performing daily duties.

Decision traps, premortem.

Everything… Every tip that helps to make decisions in a strategical way was really helpful.

Strategic choice model and how to combine system 1 and 2 together. It is of great help for decision-making, comprehensive.

Role of emotion in decision-making. Because I understand that, emotion controls different needs, avoid negative, delay something like that.

Instructor providing different perspective/factors into decision-making process. This helped me with considerations when trying to influence others. The breakout sessions to work with other attendees.

Everything was valuable.

I enjoyed the open discussions and the opportunity to work through a real scenario.

Lots of tools and methods to thinking presented, almost too many. Good exercises.

I loved the Critical Thinking techniques. Afforded us the opportunity and then discussed in the exercise how to apply it to our specific work areas.

The interaction and communication with other employees made the effectiveness of the class more interesting and engaging.

All – new ways learn how to look on things.

Premortem exercise because this is applicable, fast, most decisions on a day to day basis.

He showed a constant and introduced a clear real example, which is understandable and persuasive for me.

Working with the cause and effect diagram.

All of the workshop was valuable and beneficial to me because I never worked on a project.


Exercises and group work.


Decision traps and decision making model.

Decision traps and framing.

Understanding processes.


Real-world scenarios.

I think the second day was the best. Hands-on.

I believe that the whole workshop was very valuable, as each section built on the previous section. The risk management/decision traps was fantastic, case study was excellent.

The drug breakthrough scenario (learning from each other), framing, emotion.

Premortem exercise. This method is immediately applicable.

S1 and 2; overconfidence trap. Questions: how do you know, Nominal Group Technique

New material on critical thinking was refreshing and helpful

Team exercises and lessons learned

The group sessions were very valuable; it was good to see people engaging and participating

Group activities made training more valuable

All of them

S1 and S2 theory and slow down

Cause and effect diagram, challenge, Alexander's question, never heard of it

The Tools

The new tools and process for thinking through a problem; team exercises

I actually enjoyed learning new techniques and processes of new critical thinking ideas

Great course

Understanding S1 and S2. Help me to understand myself.

Premortem evaluation. A very useful technique that I can apply to many projects in my job

Strategic planning model and system 1 and system 2 thinking, because I learned differences between system 1 and system 2.

Decision traps has been very interesting and I am learning for first time and so many types of decision traps exist is really amazing.

What improvements should be made to the workshop?

More employees to come into the workshop to learn more.


I think we have to do this more often – in our home country and in our language.

Perhaps more time for one-on-one use the techniques.

Applying the framing and randomness decision traps – hard to see this from an MSL perspective.

Already done most of the time – examples (from daily life) for each part.

Exercise to demonstrate the influence of emotion over decision-making and how this can have either positive or negative effects.

I want the movie of this lecture, so that I can review the contents.

To include more real-life case scenarios – MSL function perspective.

I suggest to add a part on problem-solving.

More dose business and work filed.

Have specific examples identified ahead of time that are relevant to the company.

Should be more interactive and group activities/some real-world videos rather than lectures. Also some case capsules can be discussed.

More movement on day 2 – interactive scenarios to keep engaged.

Maybe to close the program could be useful to have an activity covering every part of the program to share more experiences.

It will be appreciated to give a further introduction of how to avoid framing/anchoring trap.

I feel interactive development program effective for field medical.

Provide the class material on day 1 instead of on day 2.

More time on premortem, perhaps doing different examples at each table and then rotating everyone to other tables.

Increase the course time and ask the students to bring an actual work issue or problems to get to know how to solve it or practice to solve it.

Manage our managers.


Control of the course and students.

More individual small exercises.

Being able to relate tools to job more. It was most beneficial when we were able to relate and work tools that applied to our job

Felt material was a little rushed

I don't see any need for any improvements. I thought it was a very well presented course.

Ball toss exercise needed to be explained in more detail before starting

Add something on creativity and remove some of the tools (e.g. priority analysis, Alexander's question more on sifting through extraneous information)

Exercises and timing pretty tight, yet exercises very effective

Start earlier in the day so it may end earlier

I thought it was great!

Can't think of any


Decrease distracting examples.

More emphasis on how to use tools and methods to develop strategic planning (mission, vision, etc.)

Instead of two days make it three days.

Comments and suggestions for the facilitators

Should be part of training to everyone - not necessarily as part of a leadership program.

More concrete examples.

No comment or suggestions. Great job!

Thank you for coming, thank you for inspiring our quiet, junior workforce to share ideas!

Assign seats instead of letting people pick

Susan was very good

Perhaps these people did not learn how to listen as one of the techniques

I often felt drowned out by "loud mouths" in group, though I tried to speak I was talked over.

Great presenter and facilitator

There should be some follow-up modules close program to refresh the knowledge.

The program was perfect.


Very valuable ideas and processes that can be used throughout the organization.

Thank so much for your learning opportunity. Your listening style is wonderful, for many questions and comments.

None, thanks for organizing this lecture.

Tables disposition: I could not hear well the people that was in front of me but turned back.

Hourly breaks are very good!

Use a few more relevant (MSL) examples when presenting new theory.

Very knowledgeable; kept class interested and involved

No - really, really excellent training by an experienced, knowledgeable trainer.

The insights critical thinking exercise needs to be clear as there was a little confusion around exactly what we were being asked to do, i.e., what is the checklist of information needed for a good/excellent insight. Versus how do you rank the importance of an insight, i.e., pertains to safety, has global versus local impact, etc.

I want the movie because there are some parts or instances I can’t understand.

Very interesting.

Susan Morris was awesome

It was systematic and interactive.

Susan is professional, personable, fun and knowledgeable. One of the best instructors I've ever had

Gail is an experienced presenter and was able to navigate negative comments and maintain a rapport with the folks in class and stay on target.

The instructor was very informative.


Gail's enthusiasm made me feel good and optimistic about learning.

More exercises with the group

Very enthusiastic, passionate about what she's teaching, made for a great experience

Imagine that a coworker asks: what was the workshop like for you? How will you respond?

The workshop was a great tool to build a method to help make a decision.

The workshop was very helpful. I learned a lot in getting ready for a project.

Pretty good.

Great opportunity to open new ways of thinking and become more self-aware. Definitely worth attending.

I got useful tips on using System 2 thinking.



It was great.

The workshop is well worth your time.

I loved it!

Very beneficial. Great insight on how I attach problems and process information. Thank you!

It was excellent and helpful and practical. I highly recommend everyone to take this course.

I have already voiced my satisfaction with course to others in Squadron

Opened my mind to different way of thinking

I thought it was great and I recommend them taking it

It was all new to me so all information was exciting to me. It was well presented.



Learned new ways of thinking about how to approach problems

Such a great break from routine, nice way to get to know my co-workers

It was good

Very good

Only effective if parties are open to expanding their "frames" if not open to new avenues it will not help!

It was very helpful and highly recommended

You should attend. It was interesting and informative.

I think it taught me how to slow my responses down and allow my brain to process the information before speaking. We all think we know to do this however seeing how it can impact your position when you don't do it was interesting and enlightening.

Very informative, different, useful. Not what I anticipated. Everyone should be allowed to attend

Contact us to find out when and where the course(s) you are interested in are being offered.