Courses

Training tailored to your company's needs

Merit Career Development > Courses

For over 20 years Merit has helped leaders around the world reach their management, communications, and training goals. We provide live instruction on your site, Virtual Instructor Led Synchronous (VILT), and web-based training for 24/7 access. We also offer a blended delivery method to best suit your needs. Below are some of the many topics that we regularly deliver:

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Persuasive Presentations (2 days)

4.9075

Course Code: PD201
Delivery Method: On-site Workshop
Targeted Audience: This course is ideal for all personnel in the private or public workforce at any level whose job requires presentation skills.


Persuasive Presentations is a two-day, instructor-led workshop that includes mini-lectures, discussions, case studies, and interactive exercises designed to improve the quality, delivery, and impact of participant's briefings and presentations. Persuasive Presentations is a workshop designed for professionals whose speeches, presentations, briefings and informal talks are expected to be of excellent quality in terms of focus, organization, support and delivery.


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First Class Facilitation (2 days)

4.6383333333333

Course Code: PD202
Delivery Method: On-site Workshop
Targeted Audience: This course is ideal for all personnel in the private or public workforce at any level whose responsibilities include meeting management and facilitation.


An instructor-led classroom workshop that includes mini-lectures, assessments, discussions, case studies, and interactive exercises designed to improve the quality, delivery, and impact of participant's meeting management and facilitation skills. The six-step First-Class Facilitation and the Successful Meetings model form the basis for this workshop.


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Workplace Writing (2 days)

4.75

Course Code: PD203
Delivery Method: On-site Workshop
Targeted Audience: This course is ideal for all personnel in the private or public workforce at any level.


Writing creates a persona and is critical to effective communications through e-mail, letters and business documents. Workplace Writing is designed to improve an individual's grammar, spelling, word usage and sentence structure. Participants will learn to target their writing style to their audience while maintaining the intention of the written document. They will have an opportunity to review documents, analyze how errors can affect the content of a message and correct writing mistakes to increase the effectiveness of delivering a core thought. By understanding the audience, and analyzing the purpose of the document, participants will improve the effectiveness of their writing.


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Workplace Communications (2 days)

4.6676470588235

Course Code: PD204
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private or public workforce that wish to improve their on-the-job communication skills.


Workplace Communications provides the critical communication skills necessary to succeed in the current commercial or public sector environment. Each of the workshop modules addresses key skill areas, and together they provide a solid foundation for effective workplace communication. The workshop is comprised of four sections: Effective Listening, Voice mail, Business Writing, and Giving and Receiving Feedback.


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Ethics in the Workplace (2 days)

Course Code: PD205
Delivery Method: On-site Workshop
Targeted Audience: Managers, Team Leaders, Supervisors amd Employees


During the course of one's business career an individual will come across a number of ethical issues. Mishandling these can irrevocably damage one's reputation, career, and an organization. Since many ethical issues in business are somewhat predictable, knowing the correct course of action is the key to ethical conduct. Merit's Business Ethics course addresses the practical side of ethics; how to manage and respond to the predictable ethical issues that one encounters regularly in the workplace. The workshop is designed to help the audience improve their ethical thinking and decision making, with an emphasis on applying these new skills to workplace challenges and includes interesting and highly relevant case studies.


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Professional Selling Skills (1 day)

4.225

Course Code: PD301
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for all personnel in the private or public workforce at the novice or entry level sales position.


Professional Selling Skills is a workshop designed for individuals responsible for business development and/or have a customer-facing role. Critical selling skills taught in this program enable the participant to achieve annual sales goals and develop and nurture customer relationships at the appropriate levels within their clients' organizations. Using the Logical Selling Process, participants apply sales tips and techniques to develop relationships and close business.


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Advanced Consultative Solution Selling (2 days)

Course Code: PD302
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for all personnel in the private or public workforce in sales.


Professional Selling Skills is a workshop designed for individuals responsible for business development and/or have a customer-facing role. Critical selling skills taught in this program enable the participant to achieve annual sales goals and develop and nurture customer relationships at the appropriate levels within their clients' organizations. Using the Logical Selling Process, participants apply sales tips and techniques to develop relationships and close business.


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Interpersonal and Cross-Cultural Communications (2 days)

4.67

Course Code: PD303
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private or public workforce that wish to improve their cultural knowledge and improve cross-cultural communication skills and relationships.


One of the top challenges in many organizations is understanding cultural differences and values. When differing cultures come into contact they may share some aspects, but their disparities will also come into play. In order to succeed in today's cross-cultural world, individuals need the knowledge to respond positively and effectively with an open mind to these differences. This course develops students' global cross-cultural competencies and cultural intelligence in order to enhance their ability to work across boundaries. Culture is broadly defined to include national, regional, organizational, vocational, and other cultures and subcultures relevant to the global work environment.


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Communicating using DISC (Taking Flight®) (1 day)

Course Code: PD401
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private or public workforce that wish to improve their communication skills.


This program presents an innovative way for participants to understand the four personality styles that have been recognized in multiple cultures, for thousands of years in an interactive and memorable way. It associates each of the D I S and C personalities with a unique bird*. Participants learn about their own style (through personal assessment) and how to recognize and effectively interact with other styles in their professional and personal worlds. The workshop is fun and very interactive. Participants learn how to tone down overuse of behavioral tendencies to be more effective in interactions with others.


Instructor certified in DISC by Take Flight Learning


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Healthcare Logistics: Disease and Disaster Pandemic Planning (1 day)

Course Code: PD601
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private or public sector workforce that wish to improve their healthcare supply chain knowledge and management skills in an emergency response environment.


The Pandemic Influenza Logistics Simulator (PILS) demonstrates the need to plan, create and operate a coordinated command and control system for managing resources in the dynamic, uncertain, highly constrained supply chain that supports the health care system during a pandemic. As the game plays out, local decisions inevitably produce chaotic system behavior and the supply chain systems fail. In subsequent play, visibility of total system demand combined with information sharing reduces inventories while increasing fill rates at the hospitals. The teams are measured across key performance metrics including customer service level, cost and profitability.


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