Courses

Training tailored to your company's needs

Merit Career Development > Courses

For over 20 years Merit has helped leaders around the world reach their management, communications, and training goals. We provide live instruction on your site, Virtual Instructor Led Synchronous Training (VILT), and web-based training accessible 24/7. We also offer a blended delivery method to best suit your needs. Below are some of the many topics we regularly deliver;

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Professional Negotiating Skills (2 days)

Course Code: PD200
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for all personnel in the private or public business sectors from the entry to expert level project management, business development and/or have a customer-facing role

Professional Negotiating Skills is designed for individuals responsible for business development, project management, and those having a customer-facing role. The awareness, theory, techniques, and skills acquired in this program enables participant to markedly improve their business and personal negotiated results. An analysis of the personal default settings leads the participants to know their personal assets and liabilities in negotiating situations. The use of multiple simulations enables the participants to practice techniques and skills to enhance their assets significantly and minimize the impact of their liabilities and deliver consistently better negotiated results.

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Persuasive Presentations (2 days)

4.914

Course Code: PD201
Delivery Method: On-site Workshop
Targeted Audience: This course is ideal for all personnel in the private or public workforce at any level whose job requires presentation skills.

Persuasive Presentations, a two-day, instructor-led workshop, includes mini-lectures, discussions, case studies, and interactive exercises designed to improve the quality, delivery, and impact of participant’s briefings and presentations. Persuasive Presentations is a workshop designed for professionals whose speeches, presentations, briefings and informal talks are expected to be of excellent quality in terms of focus, organization, support, and delivery.

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First Class Facilitation (2 days)

4.6383333333333

Course Code: PD202
Delivery Method: On-site Workshop
Targeted Audience: This course is ideal for all personnel in the private or public workforce at any level whose responsibilities include meeting management and facilitation.

An instructor-led classroom workshop that includes mini-lectures, assessments, discussions, case studies, and interactive exercises designed to improve the quality, delivery, and impact of participant’s meeting management and facilitation skills. The six-step First-Class Facilitation and the Successful Meetings model form the basis for this workshop.

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Workplace Writing (2 days)

4.75

Course Code: PD203
Delivery Method: On-site Workshop
Targeted Audience: This course is ideal for all personnel in the private or public workforce at any level.

Writing creates a “persona” which is critical to effective communications through e-mail, letters and business documents. Workplace Writing is designed to improve an individual’s grammar, spelling, word usage and sentence structure. Participants will learn to target their writing style to their audience while maintaining the intent of the written document. They will have an opportunity to review documents, analyze how errors can affect the content of a message and correct writing mistakes to increase the effectiveness of delivering a core thought. By understanding the audience, and analyzing the purpose of the document, participants will improve the effectiveness of their writing.

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Workplace Communications (2 days)

4.6591666666667

Course Code: PD204
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private or public workforce that wish to improve their on-the-job communication skills.

Workplace Communications provides the critical communication skills necessary to succeed in the current commercial or public sector environment. Each of the workshop modules addresses key skill areas, and together they provide a solid foundation for effective workplace communication. The workshop is comprised of four sections: Effective Listening, Voicemail, Business Writing, and Giving and Receiving Feedback.

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Ethics in the Workplace (2 days)

Course Code: PD205
Delivery Method: On-site Workshop
Targeted Audience: Managers, Team Leaders, Supervisors amd Employees

During the course of one’s business career an individual will come across a number of ethical issues. Mishandling these can irrevocably damage one’s reputation, career, and an organization. Many ethical issues in business are somewhat predictable and knowing the correct course of action is the key to ethical conduct. Merit’s Business Ethics course addresses the practical side of ethics; how to manage and respond to the predictable ethical issues that one encounters regularly in the workplace. The workshop is designed to help the audience improve their ethical thinking and decision making, with an emphasis on applying these skills to workplace challenges and includes interesting and highly relevant case studies.

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Harassment Avoidance and Retaliation Prevention (90 minutes)

Course Code: PD206
Delivery Method: On-site Workshop
Targeted Audience: Managers, Team Leaders, Supervisors, First line managers, Human Resources personnel, Everyone with managerial responsibility, Executives

In 90 minutes, your managers will be given insight and clarity into the ramifications of this behavioral problem, the different types of harassment – physical, visual, and verbal, and how to manage, minimize, and prevent it. It’s important to know that a manager’s inappropriate response, or lack of any response to a harassment complaint, can result in devastating liability for the employee and the company.

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How to Be Your Best on Camera (4 hours)

Course Code: PD207
Delivery Method: On-site Workshop
Targeted Audience: Executives, Directors, Managers, Anyone that may represent your company on video

With social media, a bad (or good) video appearance never really goes away. It’s more important than ever to be prepared for on-camera interviews, presentations and opportunities to tell a story the way you want it heard. With our half-day workshop developed with a professional video producer-director and camera crew, you will learn how to make the impression you intend.

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Professional Selling Skills (1 day)

4.225

Course Code: PD301
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for all personnel in the private or public workforce at the novice or entry level sales position.

Professional Selling Skills is designed for individuals responsible for business development and/or have a customer-facing role. Critical selling skills taught in this program enable the participant to achieve annual sales goals and develop and nurture customer relationships at the appropriate levels within their clients’ organizations. Using the Logical Selling Process, participants apply sales tips and techniques to develop customer relationships and close business.

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Advanced Consultative Solution Selling (2 days)

Course Code: PD302
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for all personnel in the private or public workforce in sales.

This workshop is designed for individuals selling solutions, as opposed to physical products, that are responsible for business development and have a customer-facing role. Sales techniques and skills taught in this program enable the participant to achieve annual sales goals, build rapport, and develop customer relationships at the appropriate levels within their clients’ organizations. Using questioning techniques, the salesperson helps the customer see the problems they must address and positions the solution such that it resolves those issues.

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Interpersonal and Cross-Cultural Communications (2 days)

4.67

Course Code: PD303
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private or public workforce that wish to improve their cultural knowledge and improve cross-cultural communication skills and relationships.

One of the top challenges in many organizations is understanding cultural differences and values. When differing cultures come into contact they may share some aspects, but disparities also come into play. In order to succeed in today’s cross- cultural world, individuals need the knowledge to respond positively and effectively with an open mind to these differences. This course develops students’ global cross-cultural competencies and cultural intelligence in order to enhance their ability to work across boundaries. Culture is broadly defined to include national, regional, organizational, vocational, and other cultures and subcultures relevant to the global work environment.

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Communicating using DISC (Taking Flight®) (1 day)

Course Code: PD401
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private or public workforce that wish to improve their communication skills.

This program presents an innovative way for participants to understand the four personality styles that have been recognized in multiple cultures for thousands of years in an interactive and memorable way. It associates each of the D I S and C personalities with a unique bird*. Participants learn about their own style (through personal assessment) and how to recognize and effectively interact with other styles in their professional and personal worlds. The workshop is fun and very interactive. Participants learn how to tone down overuse of behavioral tendencies to be more effective in interactions with others.

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Healthcare Logistics: Disease and Disaster Pandemic Planning (1 day)

Course Code: PD601
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private or public sector workforce that wish to improve their healthcare supply chain knowledge and management skills in an emergency response environment.

The Pandemic Influenza Logistics Simulator (PILS) demonstrates the need to plan, create and operate a coordinated command and control system for managing resources in the dynamic, uncertain, highly constrained supply chain that supports the health care system during a pandemic. As the game plays out, local decisions inevitably produce chaotic system behavior and the supply chain systems fail. In subsequent play, visibility of total system demand combined with information sharing reduces inventories while increasing fill rates at the hospitals. The teams are measured across key performance metrics including customer service level, cost and profitability.

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Problem Solving with Root Cause Analysis (2 days)

Course Code: PD602
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private or public workforce that wish to improve their problem solving skills.

Problem-solving skills are critical for organizational success. Properly defining a problem, reaching consensus, developing a solution in a team environment, and remedy workplace challenges is often very challenging. This workshop is designed to help participants learn skills, including root cause analysis, to improve their problem-solving processes to make better decisions and remedy workplace challenges.

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