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Merit Career Development > Courses > Problem Solving with Root Cause Analysis

Problem Solving with Root Cause Analysis

Problem-solving skills are critical for organizational success. Properly defining a problem, reaching consensus, developing a solution in a team environment, and remedy workplace challenges is often very challenging. This workshop is designed to help participants learn skills, including root cause analysis, to improve their problem-solving processes to make better decisions and remedy workplace challenges.

Learning Objectives

  • Identify the potential root cause of a selected problem
  • Describe the problem in a clear and concise manner
  • Select the most probable cause of a problem
  • List team problem-solving roles and responsibilities
  • Team solution generation
  • Develop a problem resolution implementation plan
  • Apply data collection and analysis tools
  • Create and use a Causal Factor Tree and Cause and Effect diagram

Topics & Content

  • Cause and Effect, Ishikawa diagram
  • List reduction process
  • Causal factor tree
  • Using the Socratic Method - the "5-whys"
  • Data collection and analysis tools
  • Solution success metrics
  • Force Field Analysis

Course Information

Course Code: PD602
Duration: 2 days
Targeted Audience: This course is designed for personnel in the private or public workforce that wish to improve their problem solving skills.

  • OPM - 14 CLP(s)
  • PMI - 14 PDU(s)
  • SHRM - 14 PDC(s)

Contact us to find out when and where the course(s) you are interested in are being offered.