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Merit Career Development > Courses


For over 20 years Merit has helped leaders around the world reach their management, communications, and training goals. We provide live instruction on your site, Virtual Instructor Led Synchronous (VILT), and web-based training for 24/7 access. We also offer a blended delivery method to best suit your needs. Below are some of the many topics that we regularly deliver:


Leadership

Fundamentals of Leadership and Management (2 days)


Course Code: LD101
Delivery Method: On-site Workshop
Targeted Audience: Managers, Team Leaders, Supervisors, Emerging leaders


In Merit's "Fundamentals of Leadership and Management" workshop, current and rising managers learn the critical leadership issues and skills needed to succeed in today's challenging business world.


Emphasizing the importance of leadership style and techniques, participants learn to identify the situation and the needs of the follower as well as behaviors associated with outstanding leadership. The workshop focuses on the charismatic and emotion-based elements of leadership and how to solve challenging problems in their sphere of influence.


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Strategic Thinking and Decision-Making (2 days)


Course Code: LD201
Delivery Method: On-site Workshop
Targeted Audience: Managers, Team Leaders, Supervisors, Emerging leaders, Employees at any level


Sound decision-making and problem-solving skills are key to organizational success. Modern psychology is studying the processes at work in our complex and sophisticated brain, and has identified common errors in thinking, shortcuts used in the critical thinking process that can lead to errors, and cognitive biases that influence our decisions without our knowledge. But how do you navigate through the though process before arriving at a decision or solution? This workshop is designed to help participants improve their critical thinking and problem solving processes while focusing on applying these new skills to workplace challenges and making better decisions.


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Managing Organizational Change (2 days)


Course Code: LD202
Delivery Method: On-site Workshop
Targeted Audience: Executives, Managers, Team Leaders, Supervisors, Emerging leaders


In today's dynamic business environment, organizations must continually evolve and change to meet the demands of the marketplace. Not only are managers at the forefront of the change process, they are subject to the impact of changes taking place. This course is designed to guide managers through the organizational change process, provide them with techniques to guide their teams through the turbulence, and help them overcome resistance to change.


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Performance Management (2 days)


Course Code: LD203
Delivery Method: On-site Workshop
Targeted Audience: Managers, Team Leaders, Supervisors, Emerging leaders


Managing employee performance is a critical responsibility which drives organizational performance. It is one of the most important elements of a manager's job. A manager/supervisor has the responsibility to clearly communicate performance goals and objectives to each of their employees. Once communicated, s/he has the responsibility to follow through, to determine if objectives are being met, and to provide ongoing feedback to maintain positive behavior or correct inappropriate behavior. Managers are taught how to direct employees? performance to align with the organization's values and goals. They are taught to demonstrate positive efforts to assist their employees in succeeding on the job.


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Coaching Your Team to Success (1 day)


Course Code: LD204
Delivery Method: On-site Workshop
Targeted Audience: This course is ideal for leaders in organizations at all levels including Managers, Team Leaders, Supervisors and Emerging leaders.


This workshop teaches the fundamentals in coaching in order to achieve improved employee performance. Managers who are coaches benefit from the coaching models that they will learn in this program. We focus on how to retain, engage and motivate employees to do quality work. This workshop introduces the GROW model (Goals, Reality, Options and Way Forward), a proven approach for novice coaches. Content will also adapt principles from the Co-Active Coaching model and Cranes' Results Cycle.


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Innovation and Creativity (1 day)


Course Code: LD301
Delivery Method: On-site Workshop
Targeted Audience: Anyone interested in improving their innovation and creativity skills


Participants learn and apply the behaviors and creative thinking skills that lead to new solutions for personal and organizational performance. Following Design Thinking processes, participants learn how to use innovative methodologies to resolve issues and shift their "frame of reference" to consider possibilities and insights from others. Learners embrace intelligent risk taking, experimentation, challenging the norm, delivering new solutions with agility, and the seven desirable characteristics that enhance creativity.


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Strategic Planning (1 day)


Course Code: LD302
Delivery Method: On-site Workshop
Targeted Audience: Leaders and management teams that wish to develop strategic plans for their organization.


Leaders and experts agree that strategic planning is a critical component of good management and governance. It helps assure that an organization remains responsive and relevant to the needs of its stakeholders, and contributes to organizational growth. Strategic planning facilitates new program development and provides a basis of monitoring progress, assessing results and evaluating its impact. It enables an organization to look into the future in a systematic way. This workshop helps the leadership team set policies and goals that will guide the organization, providing a clear focus to the management team and staff.


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Building High-Performing Teams (1 day)


Course Code: LD303
Delivery Method: On-site Workshop
Targeted Audience: Managers, Team Leaders, Supervisors, Emerging leaders, Team Members


More and more of today's business is conducted through teams. Developing individual contributors into a high performing team is even more challenging since many teams are virtual and teams are being asked to do more with fewer resources. Teamwork is even more critical in environments where user requirements and technology change quickly. Teams must be more agile and proactive, responding to the needs of their internal and external stakeholders.


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Personality-Based Leadership (1 day)


Course Code: LD401
Delivery Method: On-site Workshop
Targeted Audience: Managers, Team Leaders, Supervisors, Emerging leaders, Team Members


This program presents an innovative way for participants to understand how four personality styles that have been recognized in multiple cultures effect interactions we have as a leader. Use of the DISC* model is presented in an interactive and memorable way, by associating each of the D I S and C personalities with a unique bird using the Take Flight Learning model. Participants learn about their own style (through personal assessment) and how to recognize and effectively interact with other styles in professional and personal worlds in a fun, interactive way. Participants learn how to tone down overuse of behavioral strengths to be more effective in interactions with others.


*Instructor certified in DISC by Take Flight Learning


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Transformational Leadership with 360° Assessment (1 day)


Course Code: LD402
Delivery Method: On-site Workshop
Targeted Audience: Executives, Directors, Managers, Team Leaders, Supervisors


One of today's most popular leadership models in times of change, Transformational Leadership emphasizes intrinsic motivation and "follower" development. It fits the needs of today's work groups that want to be inspired and empowered to succeed in these times of uncertainty. The leader and the followers are bound together in the transformational process as they work to influence their organizations and bring about change, as they themselves grow throughout the process. Studies show that Transformational Leadership creates high performing teams, departments, and organizations - leadership beyond expectations.


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Ethics for Leaders (1 day)


Course Code: LD501
Delivery Method: On-site Workshop
Targeted Audience: Executives, Directors, Managers, Team Leaders, Supervisors


Popular press is awash with stories describing ethical meltdowns and how corporate misdeeds have eroded public trust of organizations and their leaders. The study of ethics need not be an academic affair. A practical approach with relevance to the workplace is needed to help regain that lost trust. This seminar examines ethical issues for leaders from a pragmatic, real-world perspective. Special attend is given to international ethical issues and those concerns pertaining to people management. Ethical dilemmas and case studies are an integral component of the seminar.


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Handling Employee Performance Problems and Terminations (1 day)


Course Code: LD502
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for executives, managers and supervisors in the private or public workforce that are responsible for employee performance.


Supervisors, managers, and executives all experience challenges in handling performance problems and terminations of those that work for us. This course will teach participants how to face performance problems early and directly and how to communicate with employees professionally while motivating improved performance in those they manage. Participants will role-play counseling and termination interviews to prepare to take these actions when necessary with an employee in their area of responsibility. Increasing skill and comfort with these difficult tasks is a very important aspect of handling these circumstances professionally for the employee and the supervisor.


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Excellence in Supply Chain Design and Operation (2 days)


Course Code: LD601
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for executives, managers and practitioners in the private or public workforce that are responsible for supply chain design, planning and operations.


The Excellence in Supply Chain Design and Operation workshop engages participants through computer-based supply chain simulations, game play, team exercises and case studies that reveal the critical factors one must consider when designing and operating a responsive, high performance, world class supply chain. This fast-paced, interactive course, led by Professors Jack Muckstadt and Peter Jackson of Cornell University, provides an understanding of the "Laws of Supply Chain Physics" and the basic principles of flexible, efficient supply chain design and operation.


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Project Management Foundations (2 days)


Course Code: PM101
Delivery Method: On-site Workshop
Targeted Audience: Novice project managers and anyone interested in PM


This workshop is designed to give the participant the skills and tools to consistently be an effective project manager. The participant will receive guidance through the entire project life cycle, learning to gain "buy-in" from sponsors, create a tactical plan, and manage project scope changes and challenges. The participant will learn how to communicate the appropriate information to the various stakeholders throughout the project life cycle.
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Project Management Fundamentals (3 days)


Course Code: PM102
Delivery Method: On-site Workshop
Targeted Audience: Novice project managers and anyone interested in PM


This workshop covers the full complement of sub-plans, methods and procedures that span the typical project life-cycle from initiation to project close. It is designed to give the participant the skills and tools to consistently be an effective project manager. Participants will examine the role of the project manager and their involvement in managing the life-cycle of a project through defining task, time management, scheduling, and resource allocation. Each of the ten PMI Knowledge Areas will be covered in the modules that will be presented to the workshop participants.


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Project Management with Simulation Executive Overview (1 day)


Course Code: PM103
Delivery Method: On-site Workshop
Targeted Audience: This course is ideal for those involved in and managing projects: Novice or advanced project managers, Project team leaders, Project team members, and Senior Managers


In Merit's Project Management with Simulation Executive workshop, the experience of managing projects is brought to life. The project requirements, the resource constraints, timing and budgeting challenges, and the everyday interruptions and sudden changes that emerge, are all included. Using SimulTrain®, a computer-based simulator, it's invigorating, exciting and a bit stressful - but you will be able to apply your learning and team-building skills immediately. Participants always leave the day saying they just didn't realize how great this experience could be. Find out for yourself! There are no words that convey the benefits of this one-day event!


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Project Management Foundations with Simulation (2 days)


Course Code: PM104
Delivery Method: On-site Workshop
Targeted Audience: Novice project managers and anyone interested in PM


This workshop covers several PM sub-plans, methods and procedures that span the typical project life-cycle from initiation to project close. It is designed to give the participant the skills and tools to consistently be an effective project manager. Participants will examine the role of the project manager and their involvement in managing the life-cycle of a project through defining tasks, time management, scheduling, and resource allocation. The simulation tool is used to reinforce learning.


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Project Management Overview with Simulation (3 days)


Course Code: PM105
Delivery Method: On-site Workshop
Targeted Audience: Novice project managers and anyone interested in PM


This workshop covers the full complement of sub-plans, methods and procedures that span the typical project life-cycle from initiation to project close. It is designed to give the participant the skills and tools to consistently be an effective project manager. Participants will examine the role of the project manager and their involvement in managing the life-cycle of a project through defining task, time management, scheduling, and resource allocation. Each of the ten PMI Knowledge Areas will be covered in the modules that will be presented to the workshop participants. The simulation tool is used to reinforce learning.


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Comprehensive Project Management Workshop (5 days)


Course Code: PM201
Delivery Method: On-site Workshop
Targeted Audience: Novice project managers, anyone interested in PM, and those aspiring to become PMPs


This comprehensive workshop covers the full complement of sub-plans, methods and procedures that span the typical project life-cycle from initiation to project close. It is designed to give the participant the complete set of skills and tools to consistently be an effective project manager. Participants will examine the role of the project manager and their involvement in managing the life-cycle of a project through defining task, time management, cost estimation, scheduling, and resource allocation. Each of the ten PMI Knowledge Areas will be covered in the modules that will be presented to the workshop participants. This course meets the qualifications of the PMI to take the PMP examination.


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Stakeholder Management and Communications Planning (1 day)


Course Code: PM202
Delivery Method: On-site Workshop
Targeted Audience: Project managers


A great deal of research on Why Projects Fail shows that the primary reason is poor communications. Stakeholder management and communication planning are often skipped in the project management process because other plans and tasks supersede these two important topics. This course seeks to address the need for proper stakeholder management and why a good communication plan is imperative for project success.


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Schedule and Cost Control (2 days)


Course Code: PM203
Delivery Method: On-site Workshop
Targeted Audience: Project managers, general managers, team leaders and individuals responsible for risk management


A Project manager is usually the one individual primarily responsible for ensuring a project is delivered on time, within budget and to the desired level of quality. Balancing these three constraints are integral to a successfully managed project. This course examines project scope, requirements management, time management, cost control, and the important relationship between the concepts. The class leads the participant through the processes required to successfully define the project requirements and break them down into the tasks and activities that are required to produce a project schedule that meets the sponsor?s timeline and budget.


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Project Change Management (1 day)


Course Code: PM204
Delivery Method: On-site Workshop
Targeted Audience: Project managers


Effective change management is a key component and vital to the success of projects and project management. Project Managers must be highly regimented in their approach to dealing with project changes and their related dynamics. As a part of the change management process, it is important to track, understand the impact and quantify each change with regard to the approved project plan baseline. A critical component of the change process is communicating the impact of the proposed changes to appropriate organizational personnel.


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Agile Project Management (2 days)


Course Code: PM301
Delivery Method: On-site Workshop
Targeted Audience: Project managers


This course teaches Agile principles and practices used in project management to best handle change. Flexibility, adaptation and direct communications are encouraged. Recurring opportunities to assess the direction of a project throughout its life cycle are provided using rolling wave planning, interactive and incremental delivery methods. During this 2-day course participants develop and employ an Agile design with Sprint Planning and Scrums. Each day participants are provided the opportunity to practice project execution and control of an Agile project in a dynamic real-time environment.


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Identifying and Managing Project Risks (1 day)


Course Code: PM302
Delivery Method: On-site Workshop
Targeted Audience: Project managers, general managers, team leaders and individuals responsible for risk management


This one-day course is designed to provide participants with an overview of risk management methodologies and best practices. It covers the key concepts, components, and tools that are required to develop effective measures for monitoring and controlling project risks. Participants will be presented with techniques for identifying, assessing, monitoring, controlling, reporting and analyzing project risks and their impact on project costs and schedules. Hands-on examples and templates are used to reinforce risk management concepts, tools, and methods used to effectively manage project risks.


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PMP Exam Prep (5 days)


Course Code: PM401
Delivery Method: On-site Workshop
Targeted Audience: Experienced and novice project managers aspiring to become PMPs


This course is intended for individuals who wish to obtain their PMP or CAPM credential. The Project Management Professional (PMP®) Exam Preparation course is designed to prepare students to pass the PMP exam administered by the Project Management Institute (PMI®). The focus is on exam topics and the PMI® Project Management Body of Knowledge (PMBOK®), upon which many of the exam questions are based.


PMP, PMI, and PMBOK are registered trademarks of the Project Management Institute, Inc.


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Project Cost Estimating (2 days)


Course Code: PM402
Delivery Method: On-site Workshop
Targeted Audience: Those responsible for estimating costs on projects.


The course introduces methods and techniques used in estimating project costs through defining tasks via a work breakdown structure (WBS). A wide variety of cost estimating techniques are practiced during the workshop and emphasis is placed on selecting the most accurate estimating methods for a particular task.


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Identifying and Managing Project Risks (2 days)


Course Code: PM403
Delivery Method: On-site Workshop
Targeted Audience: Project managers, general managers, team leaders and individuals responsible for risk management


Risk Management is designed to provide participants with a practical, in-depth understanding and use of risk management methodologies and best practices. The content covers key concepts, components, and tools that are required to develop effective measures for monitoring and controlling project risks. Participants prepare risk response plans with associated "triggers" to execute the plan(s). Participants will be presented with techniques for identifying, assessing, monitoring, controlling, reporting and analyzing project risks, and their impact on project quality, costs and schedules.


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Earned Value Management (2 days)


Course Code: PM501
Delivery Method: On-site Workshop
Targeted Audience: Project managers


This workshop covers the technique of Earned Value (EV) as an effective tool in managing projects. It covers the history of the EV concept along with the rationale for using the tool. EV is currently the most robust project management tool available for evaluating project status and forecasting completion costs and schedule. Earned Value relies on a well-developed work breakdown structure to create cost and schedule baselines. From this base-level definition, it is possible to compare project plans versus actual status in a more meaningful way than traditional planned versus actual presentations. The EVM metrics are very helpful in analyzing and forecasting variations in cost and schedules for the future of the project.


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Risk Management for the Pharmaceutical Industry (1 day)


Course Code: PM601
Delivery Method: On-site Workshop
Targeted Audience: Project managers, clinical trial managers and individuals responsible for risk management


The pharmaceutical industry and the drug development process pose challenges that vary significantly from standard project management practices, especially in the area of risk management. Risk Management is an integral part of project planning; it is not a separate process. It includes the processes concerned with conducting risk management planning identification, analysis, responses plus monitoring and control on a project. The objectives of project risk management are to maximize positive outcomes by increasing the probability and impact of positive events, and minimize the negative outcomes by decreasing the probability and impact of events adverse to a project.


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Persuasive Presentations (2 days)


Course Code: PD201
Delivery Method: On-site Workshop
Targeted Audience: This course is ideal for all personnel in the private or public workforce at any level whose job requires presentation skills.


Persuasive Presentations is a two-day, instructor-led workshop that includes mini-lectures, discussions, case studies, and interactive exercises designed to improve the quality, delivery, and impact of participant's briefings and presentations. Persuasive Presentations is a workshop designed for professionals whose speeches, presentations, briefings and informal talks are expected to be of excellent quality in terms of focus, organization, support and delivery.


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First Class Facilitation (2 days)


Course Code: PD202
Delivery Method: On-site Workshop
Targeted Audience: This course is ideal for all personnel in the private or public workforce at any level whose responsibilities include meeting management and facilitation.


An instructor-led classroom workshop that includes mini-lectures, assessments, discussions, case studies, and interactive exercises designed to improve the quality, delivery, and impact of participant's meeting management and facilitation skills. The six-step First-Class Facilitation and the Successful Meetings model form the basis for this workshop.


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Workplace Writing (2 days)


Course Code: PD203
Delivery Method: On-site Workshop
Targeted Audience: This course is ideal for all personnel in the private or public workforce at any level.


Writing creates a persona and is critical to effective communications through e-mail, letters and business documents. Workplace Writing is designed to improve an individual's grammar, spelling, word usage and sentence structure. Participants will learn to target their writing style to their audience while maintaining the intention of the written document. They will have an opportunity to review documents, analyze how errors can affect the content of a message and correct writing mistakes to increase the effectiveness of delivering a core thought. By understanding the audience, and analyzing the purpose of the document, participants will improve the effectiveness of their writing.


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Workplace Communications (2 days)


Course Code: PD204
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private or public workforce that wish to improve their on-the-job communication skills.


Workplace Communications provides the critical communication skills necessary to succeed in the current commercial or public sector environment. Each of the workshop modules addresses key skill areas, and together they provide a solid foundation for effective workplace communication. The workshop is comprised of four sections: Effective Listening, Voice mail, Business Writing, and Giving and Receiving Feedback.


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Ethics in the Workplace (2 days)


Course Code: PD205
Delivery Method: On-site Workshop
Targeted Audience: Managers, Team Leaders, Supervisors amd Employees


During the course of one's business career an individual will come across a number of ethical issues. Mishandling these can irrevocably damage one's reputation, career, and an organization. Since many ethical issues in business are somewhat predictable, knowing the correct course of action is the key to ethical conduct. Merit's Business Ethics course addresses the practical side of ethics; how to manage and respond to the predictable ethical issues that one encounters regularly in the workplace. The workshop is designed to help the audience improve their ethical thinking and decision making, with an emphasis on applying these new skills to workplace challenges and includes interesting and highly relevant case studies.


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Professional Selling Skills (1 day)


Course Code: PD301
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for all personnel in the private or public workforce at the novice or entry level sales position.


Professional Selling Skills is a workshop designed for individuals responsible for business development and/or have a customer-facing role. Critical selling skills taught in this program enable the participant to achieve annual sales goals and develop and nurture customer relationships at the appropriate levels within their clients' organizations. Using the Logical Selling Process, participants apply sales tips and techniques to develop relationships and close business.


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Advanced Consultative Solution Selling (2 days)


Course Code: PD302
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for all personnel in the private or public workforce in sales.


Professional Selling Skills is a workshop designed for individuals responsible for business development and/or have a customer-facing role. Critical selling skills taught in this program enable the participant to achieve annual sales goals and develop and nurture customer relationships at the appropriate levels within their clients' organizations. Using the Logical Selling Process, participants apply sales tips and techniques to develop relationships and close business.


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Interpersonal and Cross-Cultural Communications (2 days)


Course Code: PD303
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private or public workforce that wish to improve their cultural knowledge and improve cross-cultural communication skills and relationships.


One of the top challenges in many organizations is understanding cultural differences and values. When differing cultures come into contact they may share some aspects, but their disparities will also come into play. In order to succeed in today's cross-cultural world, individuals need the knowledge to respond positively and effectively with an open mind to these differences. This course develops students' global cross-cultural competencies and cultural intelligence in order to enhance their ability to work across boundaries. Culture is broadly defined to include national, regional, organizational, vocational, and other cultures and subcultures relevant to the global work environment.


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Communicating using DISC (Taking Flight®) (1 day)


Course Code: PD401
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private or public workforce that wish to improve their communication skills.


This program presents an innovative way for participants to understand the four personality styles that have been recognized in multiple cultures, for thousands of years in an interactive and memorable way. It associates each of the D I S and C personalities with a unique bird*. Participants learn about their own style (through personal assessment) and how to recognize and effectively interact with other styles in their professional and personal worlds. The workshop is fun and very interactive. Participants learn how to tone down overuse of behavioral tendencies to be more effective in interactions with others.


Instructor certified in DISC by Take Flight Learning


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Healthcare Logistics: Disease and Disaster Pandemic Planning (1 day)


Course Code: PD601
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private or public sector workforce that wish to improve their healthcare supply chain knowledge and management skills in an emergency response environment.


The Pandemic Influenza Logistics Simulator (PILS) demonstrates the need to plan, create and operate a coordinated command and control system for managing resources in the dynamic, uncertain, highly constrained supply chain that supports the health care system during a pandemic. As the game plays out, local decisions inevitably produce chaotic system behavior and the supply chain systems fail. In subsequent play, visibility of total system demand combined with information sharing reduces inventories while increasing fill rates at the hospitals. The teams are measured across key performance metrics including customer service level, cost and profitability.


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Emotional Intelligence (4 hours)


Course Code: PD101
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private or public workforce that wish to improve their emotional intelligence knowledge and skills.


No doubt technical and task-oriented skills are important to bring to any working environment, but research has proven that real success comes from those who have honed the soft skill of emotional intelligence. No organization is without its ups, downs, and turnarounds, which is why emotional intelligence is an essential aspect for everyone in the workplace. In a world of deadlines, organizational changes, limited resources, and conflicting orders (to name a few stressors), having the ability to control one's emotions and accurately read others' is essential to navigating the unavoidably high-stress environment that often shapes the working world.


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Team Excellence (4 hours)


Course Code: PD102
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private our public workforce that wish to improve their team building knowledge and skills.


Organizations know that every employee is valuable and contributes unique talents and experience to each project or task at hand. When employees come together as a team, the end result is typically greater success - that is, when members understand how to work collaboratively. Effective collaboration not only helps to increase the quality of results, but also productivity. Team Excellence participants learn to CARE by discovering techniques for effective Communication, maximizing individual Ability, producing Results, and fostering Esprit de corps. Among these techniques, they learn to create synergy, set goals, cultivate accountability, and coordinate effective team building activities, effectively allowing them to achieve high performance.


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Situation-Based Leadership (4 hours)


Course Code: PD103
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private or public workforce that wish to improve their leadership knowledge and skills.


In Situation-Based Leadership, participants learn and apply this widely recognized approach to leadership. Emphasizing the importance of leadership style, participants learn techniques to meet the demands of the situation and the needs of the follower. This workshop uses several self-assessments to help the participant gain a better understanding of their personal leadership style and skill-set. Leadership style must be congruent with follower development level to meet the demands of the situation. Selecting and applying the proper leadership style to individuals and teams, greatly improves the odds of success.


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Active and Effective Listening (4 hours)


Course Code: PD104
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private or public workforce that wish to improve their listening and communication skills.


This workshop provides the participant with the critical communication skills necessary to succeed in their personal and work environment. It addresses active listening and provides a solid foundation for effective communications, even in difficult circumstances. We examine the dynamics of effective communication with emphasis on active listening as the vehicle for understanding others.


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Diversity Awareness (4 hours)


Course Code: PD105
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private or public workforce that wish to improve their diversity awareness.


A survey by Korn/Ferry International found that more than 2 million people leave their jobs each year due to unfairness in the workplace. Diversity Awareness: Fostering an Environment of Inclusivity, Sensitivity, and Respect in the Workplace, explores the subtle ways that these limitations occur and how to combat them while building respectful interactions. The program defines diversity in broad terms, recognizing that people see differences in varying ways from educational background to personal attributes and experiences, among other areas. Professionals at every level will learn how to take proactive steps to find and capitalize on unique skills as well as exercise flexible thinking and seek personal growth.


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Conflict Management (4 hours)


Course Code: PD106
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private or public workforce that wish to improve their conflict management knowledge and skills.


Leading teams, projects, and managing others is very difficult and often accompanied with conflict. Conflict management strategies help the individual to address a wide variety of situations one confronts in the contemporary workplace. The ability to manage individuals through conflict and resolve complex situations is a critical leadership skill. This course is based on the Kilmann model, which is used in several disciplines including conflict management, negotiations and influencing others. An assessment identifies an individual?s preferred conflict strategy, thus providing insight into one's character.


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Customer Conversations - What NOT to say or do! (3 hours)


Course Code: PD107
Delivery Method: Webinar-style Learning
Targeted Audience: This course is ideal for customer facing personnel at all levels


This workshop provides the critical communication skills necessary to succeed in our customer-driven business environment. Topics covered address key skill areas for building a solid customer relationship as well as tools to prevent the wrong message from accidentally slipping out and potentially eroding an important relationship.


Prior to class, attendees will complete online assessments measuring meaning-centered communication and listening skills. The results will be interpreted and discussed during the online session. Techniques to improve communication skills form the core of this workshop.


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Transformational Leadership (4 hours)


Course Code: PD108
Delivery Method: On-site Workshop
Targeted Audience: Executives, Directors, Managers, Team Leaders, Supervisors, Emerging Leaders


Transformational Leadership addresses the charismatic and affective elements of leadership. Participants learn behaviors associated with outstanding leadership and how the four "I's"*, the cornerstones of Transformational Leadership, are used to solve challenging problems and lead positive change in their sphere of influence. One of the most popular leadership models of today, Transformational Leadership emphasizes intrinsic motivation and follower development. It fits the needs of today's work groups that want to be inspired and empowered to succeed in these times of uncertainty - leadership in times of change.


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Workplace Ethics (4 hours)


Course Code: PD109
Delivery Method: On-site Workshop
Targeted Audience: Executives, Directors, Managers, Team Leaders, Supervisors, and Employees


Being ethical does not mean following your feelings; feelings can misdirect you. This training program explores how workplace ethics should be developed, how to create the standards and policies that support them, how employees can be trained to follow and support these standards, and how to deal with problems where ethics are concerned.


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Time Management (4 hours)


Course Code: PD110
Delivery Method: On-site Workshop
Targeted Audience: Team Leaders, Supervisors, and Employees


Time Management is a workshop designed for professionals who need to organize their work time in order to maximize productivity. Time management will help people prioritize multiple tasks, learn how deal with activities that decrease work efficiency, and develop their own individualized plan to overcome personal procrastination tendencies.


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Contact us to find out when and where the course(s) you are interested in are being offered.