Courses

Training tailored to your company's needs

Merit Career Development > Courses

For over 20 years Merit has helped leaders around the world reach their management, communications, and training goals. We provide live instruction on your site, Virtual Instructor Led Synchronous (VILT), and web-based training for 24/7 access. We also offer a blended delivery method to best suit your needs. Below are some of the many topics that we regularly deliver:

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Fundamentals of Leadership and Management (2 days)

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Course Code: LD101
Delivery Method: On-site Workshop
Targeted Audience: Managers, Team Leaders, Supervisors, Emerging leaders


In Merit's "Fundamentals of Leadership and Management" workshop, current and rising managers learn the critical leadership issues and skills needed to succeed in today's challenging business world.


Emphasizing the importance of leadership style and techniques, participants learn to identify the situation and the needs of the follower as well as behaviors associated with outstanding leadership. The workshop focuses on the charismatic and emotion-based elements of leadership and how to solve challenging problems in their sphere of influence.


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Strategic Thinking and Decision-Making (2 days)

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Course Code: LD201
Delivery Method: On-site Workshop
Targeted Audience: Managers, Team Leaders, Supervisors, Emerging leaders, Employees at any level


Sound decision-making and problem-solving skills are key to organizational success. Modern psychology is studying the processes at work in our complex and sophisticated brain, and has identified common errors in thinking, shortcuts used in the critical thinking process that can lead to errors, and cognitive biases that influence our decisions without our knowledge. But how do you navigate through the though process before arriving at a decision or solution? This workshop is designed to help participants improve their critical thinking and problem solving processes while focusing on applying these new skills to workplace challenges and making better decisions.


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Managing Organizational Change (2 days)

Course Code: LD202
Delivery Method: On-site Workshop
Targeted Audience: Executives, Managers, Team Leaders, Supervisors, Emerging leaders


In today's dynamic business environment, organizations must continually evolve and change to meet the demands of the marketplace. Not only are managers at the forefront of the change process, they are subject to the impact of changes taking place. This course is designed to guide managers through the organizational change process, provide them with techniques to guide their teams through the turbulence, and help them overcome resistance to change.


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Performance Management (2 days)

Course Code: LD203
Delivery Method: On-site Workshop
Targeted Audience: Managers, Team Leaders, Supervisors, Emerging leaders


Managing employee performance is a critical responsibility which drives organizational performance. It is one of the most important elements of a manager's job. A manager/supervisor has the responsibility to clearly communicate performance goals and objectives to each of their employees. Once communicated, s/he has the responsibility to follow through, to determine if objectives are being met, and to provide ongoing feedback to maintain positive behavior or correct inappropriate behavior. Managers are taught how to direct employees? performance to align with the organization's values and goals. They are taught to demonstrate positive efforts to assist their employees in succeeding on the job.


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Coaching Your Team to Success (1 day)

Course Code: LD204
Delivery Method: On-site Workshop
Targeted Audience: This course is ideal for leaders in organizations at all levels including Managers, Team Leaders, Supervisors and Emerging leaders.


This workshop teaches the fundamentals in coaching in order to achieve improved employee performance. Managers who are coaches benefit from the coaching models that they will learn in this program. We focus on how to retain, engage and motivate employees to do quality work. This workshop introduces the GROW model (Goals, Reality, Options and Way Forward), a proven approach for novice coaches. Content will also adapt principles from the Co-Active Coaching model and Cranes' Results Cycle.


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Innovation and Creativity (1 day)

Course Code: LD301
Delivery Method: On-site Workshop
Targeted Audience: Anyone interested in improving their innovation and creativity skills


Participants learn and apply the behaviors and creative thinking skills that lead to new solutions for personal and organizational performance. Following Design Thinking processes, participants learn how to use innovative methodologies to resolve issues and shift their "frame of reference" to consider possibilities and insights from others. Learners embrace intelligent risk taking, experimentation, challenging the norm, delivering new solutions with agility, and the seven desirable characteristics that enhance creativity.


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Strategic Planning (1 day)

4.485

Course Code: LD302
Delivery Method: On-site Workshop
Targeted Audience: Leaders and management teams that wish to develop strategic plans for their organization.


Leaders and experts agree that strategic planning is a critical component of good management and governance. It helps assure that an organization remains responsive and relevant to the needs of its stakeholders, and contributes to organizational growth. Strategic planning facilitates new program development and provides a basis of monitoring progress, assessing results and evaluating its impact. It enables an organization to look into the future in a systematic way. This workshop helps the leadership team set policies and goals that will guide the organization, providing a clear focus to the management team and staff.


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Building High-Performing Teams (1 day)

4.53

Course Code: LD303
Delivery Method: On-site Workshop
Targeted Audience: Managers, Team Leaders, Supervisors, Emerging leaders, Team Members


More and more of today's business is conducted through teams. Developing individual contributors into a high performing team is even more challenging since many teams are virtual and teams are being asked to do more with fewer resources. Teamwork is even more critical in environments where user requirements and technology change quickly. Teams must be more agile and proactive, responding to the needs of their internal and external stakeholders.


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Personality-Based Leadership (1 day)

4.57

Course Code: LD401
Delivery Method: On-site Workshop
Targeted Audience: Managers, Team Leaders, Supervisors, Emerging leaders, Team Members


This program presents an innovative way for participants to understand how four personality styles that have been recognized in multiple cultures effect interactions we have as a leader. Use of the DISC* model is presented in an interactive and memorable way, by associating each of the D I S and C personalities with a unique bird using the Take Flight Learning model. Participants learn about their own style (through personal assessment) and how to recognize and effectively interact with other styles in professional and personal worlds in a fun, interactive way. Participants learn how to tone down overuse of behavioral strengths to be more effective in interactions with others.


*Instructor certified in DISC by Take Flight Learning


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Transformational Leadership with 360° Assessment (1 day)

Course Code: LD402
Delivery Method: On-site Workshop
Targeted Audience: Executives, Directors, Managers, Team Leaders, Supervisors


One of today's most popular leadership models in times of change, Transformational Leadership emphasizes intrinsic motivation and "follower" development. It fits the needs of today's work groups that want to be inspired and empowered to succeed in these times of uncertainty. The leader and the followers are bound together in the transformational process as they work to influence their organizations and bring about change, as they themselves grow throughout the process. Studies show that Transformational Leadership creates high performing teams, departments, and organizations - leadership beyond expectations.


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Ethics for Leaders (1 day)

Course Code: LD501
Delivery Method: On-site Workshop
Targeted Audience: Executives, Directors, Managers, Team Leaders, Supervisors


Popular press is awash with stories describing ethical meltdowns and how corporate misdeeds have eroded public trust of organizations and their leaders. The study of ethics need not be an academic affair. A practical approach with relevance to the workplace is needed to help regain that lost trust. This seminar examines ethical issues for leaders from a pragmatic, real-world perspective. Special attend is given to international ethical issues and those concerns pertaining to people management. Ethical dilemmas and case studies are an integral component of the seminar.


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Handling Employee Performance Problems and Terminations (1 day)

Course Code: LD502
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for executives, managers and supervisors in the private or public workforce that are responsible for employee performance.


Supervisors, managers, and executives all experience challenges in handling performance problems and terminations of those that work for us. This course will teach participants how to face performance problems early and directly and how to communicate with employees professionally while motivating improved performance in those they manage. Participants will role-play counseling and termination interviews to prepare to take these actions when necessary with an employee in their area of responsibility. Increasing skill and comfort with these difficult tasks is a very important aspect of handling these circumstances professionally for the employee and the supervisor.


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Excellence in Supply Chain Design and Operation (2 days)

Course Code: LD601
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for executives, managers and practitioners in the private or public workforce that are responsible for supply chain design, planning and operations.


The Excellence in Supply Chain Design and Operation workshop engages participants through computer-based supply chain simulations, game play, team exercises and case studies that reveal the critical factors one must consider when designing and operating a responsive, high performance, world class supply chain. This fast-paced, interactive course, led by Professors Jack Muckstadt and Peter Jackson of Cornell University, provides an understanding of the "Laws of Supply Chain Physics" and the basic principles of flexible, efficient supply chain design and operation.


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