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Merit Career Development > Courses > First Class Facilitation

First Class Facilitation


An instructor-led classroom workshop that includes mini-lectures, assessments, discussions, case studies, and interactive exercises designed to improve the quality, delivery, and impact of participant's meeting management and facilitation skills. The six-step First-Class Facilitation and the Successful Meetings model form the basis for this workshop.

Learning Objectives

  • Improve expertise in meeting management and facilitation through practice
  • Use Rational Tool to resolve problems or situations
  • Increase listeners' perceptions of the facilitator's credibility by understanding target audiences and preparing event agendas with a focus on the needs and concerns of each audience
  • Realistically assess the impact of one's communication efforts on other people employing observation, diagnosis and intervention as required
  • Plan how to reinforce learning

Topics & Content

  • Characteristics of a good meeting manager and facilitator
  • The First Class Facilitation model
  • Successful meetings model
  • Communication strategies to enhance participant effectiveness in all facilitation responsibilities
  • Rational Tools to manage specific types, build consensus and make decisions
  • Receive feedback on performance

Course Information

Course Code: PD202
Duration: 2 days
Targeted Audience: This course is ideal for all personnel in the private or public workforce at any level whose responsibilities include meeting management and facilitation.

  • CBRN - 14 CEU(s)
  • NASBA - 16 CPE(s)
  • OPM - 14 CLP(s)
  • PMI - 14 PDU(s)
  • SHRM - 14 PDC(s)

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