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Conflict Management


Leading teams, projects, and managing others is very difficult and often accompanied with conflict. Conflict management strategies help the individual to address a wide variety of situations one confronts in the contemporary workplace. The ability to manage individuals through conflict and resolve complex situations is a critical leadership skill. This course is based on the Kilmann model, which is used in several disciplines including conflict management, negotiations and influencing others. An assessment identifies an individual’s preferred conflict strategy, thus providing insight into one’s character.

Learning Objectives

  • Describe five conflict management styles
  • Discover your personal conflict management styles
  • Explain the Kilmann model
  • Practice influencing and conflict resolution
  • Resolve a conflict scenario

Topics & Content

  • Conflict management styles assessment
  • Theory of influence and conflict
  • Influencing methods and the five conflict styles
  • Personal development planning
  • Capstone case study, a small group exercise

Course Information

Course Code: PD106
Duration: 4 hours
Targeted Audience: This course is designed for personnel in the private or public workforce that wish to improve their conflict management knowledge and skills.

  • OPM - 4 CLP(s)
  • PMI - 4 PDU(s)
  • SHRM - 4 PDC(s)

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