Leading teams, projects, and managing others is very difficult and often accompanied with conflict. Conflict management
strategies help the individual to address a wide variety of situations one confronts in the contemporary workplace. The ability
to manage individuals through conflict and resolve complex situations is a critical leadership skill. This course is based on
the Kilmann model, which is used in several disciplines including conflict management, negotiations and influencing others.
An assessment identifies an individual’s preferred conflict strategy, thus providing insight into one’s character.
Describe five conflict management styles
Discover your personal conflict management styles
Explain the Kilmann model
Practice influencing and conflict resolution
Resolve a conflict scenario
Topics & Content
Conflict management styles assessment
Theory of influence and conflict
Influencing methods and the five conflict styles
Personal development planning
Capstone case study, a small group exercise
Course Code: PD106 Duration: 4 hours Targeted Audience: This course is designed for personnel in the private or public workforce that wish to improve their conflict management knowledge and skills. Accreditations:
OPM - 4 CLP(s)
PMI - 4 PDU(s)
SHRM - 4 PDC(s)
Contact us to find out when and where the course(s) you are interested in are being offered.