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Merit Career Development > Courses > Building High-Performing Teams

Building High-Performing Teams

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More and more of today's business is conducted through teams. Developing individual contributors into a high performing team is even more challenging since many teams are virtual and teams are being asked to do more with fewer resources. Teamwork is even more critical in environments where user requirements and technology change quickly. Teams must be more agile and proactive, responding to the needs of their internal and external stakeholders.

Learning Objectives

  • Recognize characteristics of high performing teams and the qualities of successful team leaders
  • List components of effective team meeting management
  • Describe the stages of team development
  • Apply effective communication skills to enhance teamwork
  • Employ the four-step model to resolve team disagreements
  • Practice team-based brainstorming, problem solving and decision making strategies

Topics & Content

  • Effective and ineffective team behaviors
  • High performing teams
  • Effective team leader behaviors
  • Team meeting checklist
  • The value of a clearly defined agenda and timetable
  • Intra-team communication behaviors
  • Active listening techniques
  • Non-verbal communcation behaviors
  • Communication challenges for virtual teams
  • Four-step disagreement resolution process
  • Importance of clarifying goals, roles and responsibilities

Course Information

Course Code: LD303
Duration: 1 day
Targeted Audience: Managers, Team Leaders, Supervisors, Emerging leaders, Team Members
Accreditations:

  • NASBA - 8 CPE(s)
  • OPM - 7 CLP(s)
  • PMI - 7 PDU(s)
  • SHRM - 7 PDC(s)

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