More and more of today’s business is conducted through teams. Developing individual contributors into a high performing
team is even more challenging since many teams are virtual and teams are being asked to do more with fewer resources.
Teamwork is even more critical in environments where user requirements and technology change quickly. Teams must be
more agile and proactive, responding to the needs of their internal and external stakeholders.
Learning Objectives
Recognize characteristics of high performing teams and the qualities of successful team leaders
List components of effective team meeting management
Describe the stages of team development
Apply effective communication skills to enhance teamwork
Employ the four-step model to resolve team disagreements
Practice team-based brainstorming, problem solving and decision making strategies
Topics & Content
Effective and ineffective team behaviors
High performing teams
Effective team leader behaviors
Team meeting checklist
The value of a clearly defined agenda and timetable
Intra-team communication behaviors
Active listening techniques
Non-verbal communication behaviors
Communication challenges for virtual teams
Four-step disagreement resolution process
Importance of clarifying goals, roles and responsibilities
Course Information
Course Code: LD303 Duration: 1 day Targeted Audience: Managers, Team Leaders, Supervisors, Emerging leaders, Team Members Accreditations:
OPM - 7 CLP(s)
PMI - 7 PDU(s)
SHRM - 7 PDC(s)
Contact us to find out when and where the course(s) you are interested in are being offered.
