Courses

Training tailored to your company's needs

Merit Career Development > Courses

For over 20 years Merit has helped leaders around the world reach their management, communications, and training goals. We provide live instruction on your site, Virtual Instructor Led Synchronous (VILT), and web-based training for 24/7 access. We also offer a blended delivery method to best suit your needs. Below are some of the many topics that we regularly deliver:

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Emotional Intelligence (4 hours)

4.7475

Course Code: PD101
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private or public workforce that wish to improve their emotional intelligence knowledge and skills.


No doubt technical and task-oriented skills are important to bring to any working environment, but research has proven that real success comes from those who have honed the soft skill of emotional intelligence. No organization is without its ups, downs, and turnarounds, which is why emotional intelligence is an essential aspect for everyone in the workplace. In a world of deadlines, organizational changes, limited resources, and conflicting orders (to name a few stressors), having the ability to control one's emotions and accurately read others' is essential to navigating the unavoidably high-stress environment that often shapes the working world.


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Team Excellence (4 hours)

4.6925

Course Code: PD102
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private our public workforce that wish to improve their team building knowledge and skills.


Organizations know that every employee is valuable and contributes unique talents and experience to each project or task at hand. When employees come together as a team, the end result is typically greater success - that is, when members understand how to work collaboratively. Effective collaboration not only helps to increase the quality of results, but also productivity. Team Excellence participants learn to CARE by discovering techniques for effective Communication, maximizing individual Ability, producing Results, and fostering Esprit de corps. Among these techniques, they learn to create synergy, set goals, cultivate accountability, and coordinate effective team building activities, effectively allowing them to achieve high performance.


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Situation-Based Leadership (4 hours)

Course Code: PD103
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private or public workforce that wish to improve their leadership knowledge and skills.


In Situation-Based Leadership, participants learn and apply this widely recognized approach to leadership. Emphasizing the importance of leadership style, participants learn techniques to meet the demands of the situation and the needs of the follower. This workshop uses several self-assessments to help the participant gain a better understanding of their personal leadership style and skill-set. Leadership style must be congruent with follower development level to meet the demands of the situation. Selecting and applying the proper leadership style to individuals and teams, greatly improves the odds of success.


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Active and Effective Listening (4 hours)

Course Code: PD104
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private or public workforce that wish to improve their listening and communication skills.


This workshop provides the participant with the critical communication skills necessary to succeed in their personal and work environment. It addresses active listening and provides a solid foundation for effective communications, even in difficult circumstances. We examine the dynamics of effective communication with emphasis on active listening as the vehicle for understanding others.


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Diversity Awareness (4 hours)

4.705

Course Code: PD105
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private or public workforce that wish to improve their diversity awareness.


A survey by Korn/Ferry International found that more than 2 million people leave their jobs each year due to unfairness in the workplace. Diversity Awareness: Fostering an Environment of Inclusivity, Sensitivity, and Respect in the Workplace, explores the subtle ways that these limitations occur and how to combat them while building respectful interactions. The program defines diversity in broad terms, recognizing that people see differences in varying ways from educational background to personal attributes and experiences, among other areas. Professionals at every level will learn how to take proactive steps to find and capitalize on unique skills as well as exercise flexible thinking and seek personal growth.


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Conflict Management (4 hours)

2.425

Course Code: PD106
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private or public workforce that wish to improve their conflict management knowledge and skills.


Leading teams, projects, and managing others is very difficult and often accompanied with conflict. Conflict management strategies help the individual to address a wide variety of situations one confronts in the contemporary workplace. The ability to manage individuals through conflict and resolve complex situations is a critical leadership skill. This course is based on the Kilmann model, which is used in several disciplines including conflict management, negotiations and influencing others. An assessment identifies an individual?s preferred conflict strategy, thus providing insight into one's character.


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Customer Conversations - What NOT to say or do! (3 hours)

Course Code: PD107
Delivery Method: Webinar-style Learning
Targeted Audience: This course is ideal for customer facing personnel at all levels


This workshop provides the critical communication skills necessary to succeed in our customer-driven business environment. Topics covered address key skill areas for building a solid customer relationship as well as tools to prevent the wrong message from accidentally slipping out and potentially eroding an important relationship.


Prior to class, attendees will complete online assessments measuring meaning-centered communication and listening skills. The results will be interpreted and discussed during the online session. Techniques to improve communication skills form the core of this workshop.


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Transformational Leadership (4 hours)

Course Code: PD108
Delivery Method: On-site Workshop
Targeted Audience: Executives, Directors, Managers, Team Leaders, Supervisors, Emerging Leaders


Transformational Leadership addresses the charismatic and affective elements of leadership. Participants learn behaviors associated with outstanding leadership and how the four "I's"*, the cornerstones of Transformational Leadership, are used to solve challenging problems and lead positive change in their sphere of influence. One of the most popular leadership models of today, Transformational Leadership emphasizes intrinsic motivation and follower development. It fits the needs of today's work groups that want to be inspired and empowered to succeed in these times of uncertainty - leadership in times of change.


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Workplace Ethics (4 hours)

Course Code: PD109
Delivery Method: On-site Workshop
Targeted Audience: Executives, Directors, Managers, Team Leaders, Supervisors, and Employees


Being ethical does not mean following your feelings; feelings can misdirect you. This training program explores how workplace ethics should be developed, how to create the standards and policies that support them, how employees can be trained to follow and support these standards, and how to deal with problems where ethics are concerned.


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Time Management (4 hours)

Course Code: PD110
Delivery Method: On-site Workshop
Targeted Audience: Team Leaders, Supervisors, and Employees


Time Management is a workshop designed for professionals who need to organize their work time in order to maximize productivity. Time management will help people prioritize multiple tasks, learn how deal with activities that decrease work efficiency, and develop their own individualized plan to overcome personal procrastination tendencies.


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